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Webex App: random switching between 2 Macs

HakonAvex
Level 1
Level 1

Hello,

I use an iMac as my primary device and a MacBook Air for work outside the office.

The issue I'm encountering is that my MacBook Air randomly logs me out of my iMac when the MacBook is in standby mode and not in use.
Can someone help me with this problem? Is it possible to set a primary device?

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

You’re referring to calling functionality specifically, not the entire app, correct?

If yes I believe this is working as designed: when another client instance is registered the app will prompt to confirm the user wants to switch before bumping the other app. There is undoubtably a background retry timer though, so once the other app unregisters on its own (i.e., that machine went to sleep) there isn’t a conflict and it can just register. From a feature request standpoint you have two options: 1) the ability to disable phone services on a given install; or, 2) eliminate the constraint of a single registration per app type (desktop, smartphone, tablet).