04-03-2024 01:01 PM
a. I initiate a WebEx call on my phone (through WebEx App). Audio is working fine. I then plug in the USBc cable into my phone, CarPlay comes up on the car display. I see the call UI on the car display, but no audio
b. I initiate a WebEx call from the WebEx App on my car display in CarPlay mode (phone connected via USBc). Nothing happens. I click on the WebEx mtg instance, but no action is seen, other than a blink on the display (meeting row) indicating I pressed it
c. If i initiate a WebEx call from my Calendar App on my iPhone by directly clicking on the link in the meeting, the call goes through and audio also works well on the phone, but when I connect the USBc cable, I hear no audio on CarPlay.
d. I can make regular phone calls and stream YouTube videos. All of these work well on CarPlay.
e. WebEx Audio doesn't work even in Wireless CarPlay mode
Everything used to work fine till the recent WebEx update.
I have tried this on Honda Accord and Toyota Camry. Same problem on both
04-25-2024 11:30 AM
I'm very interested in a solution here. What do I need to do to be alerted to a solution?
04-25-2024 11:43 AM
44.5 release which is scheduled early May fixes this issue..
05-17-2024 01:02 PM
44.5 for iOS came out a couple days again. Any confirmation that it’s fixed?
05-17-2024 01:58 PM
I tried Beta and it worked for me.. have not tested 44.5 yet
04-16-2024 02:11 PM
I suppose you mean going through "Profile and Preferences" on WebEx App on my iPhone. Unfortunately, that doesn't work as it takes me to the internal IT page in my company and not to Cisco WebEx page to report the issue. Any other alternate?
04-16-2024 02:21 PM
04-15-2024 06:04 PM
Hi,
Please open a TAC case, there is beta image fix which TAC may or can provide.
Thanks!
04-15-2024 09:49 PM
I have tried reinstalling the WebEx App, restarting my phone, etc., but nothing has helped. Sorry, but how do I open a TAC case?
04-15-2024 10:38 PM
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