Webex meeting stops sporadically (audio gets garbled and system freezes) when someone's sharing content. System says a website is slowing the system down and Cisco Webex is unresponsive.

[andic]

When I'm running or on Webex calls (happened 4x today already), sporadically my system will freeze, my audio gets garbled so I can't hear and others can't hear me. My system pops up a notice that some website is slowing my system down and that Cisco Webex is not responding. It lasts for several minutes... I can't click on anything at all - completely frozen. When I can finally click (the screen moves really slowly), I try to close out the Webex call and restart... then it's back to normal.

Why does this keep happening and what can I do about it? I have a Windows 10 system that I'm using. Any thoughts/help??? It's so frustrating!

[Alimujtaba1]

So good to see I am not alone  

Its been happing for quite some time and its so annoying , in the middle of the meeting you are frozen with garbled audio or no audio and you lose control of your machine

I ran the test @Kathy N.  provided and it show all passed and good , will try leaving my task manager up before my next meeting to see if it gives me anything but the fact the you lose the control and can't do anything and it comes back after it cycle its really frustrating while other on the same webex are fine. 

[Fritz_H]

@andic 
in addition to the suggestion from @Avinash Gaur :

The Windows Task-Manager offers several views. One of them is called "Performance" - it shows a graph of the CPU-load.
You may also check the menu for the "Always on top"-Setting.
By double-clicking the graph-area the view is reduced to just the graph - you may resize this view.
(or, even better, move the Task-Manager to your 2nd Screen)

Since the computer does not properly respond if that issue occurs,
it may be useful to already have the CPU-graph on screen before joining the Webex-Meeting.

BTW:  are you using the Webex-Client-Software or just the Web-Interface?

[Avinash Gaur]

Hello @andic ,

Thanks for posting your question in communities.

We will need more information to answer your question.

Have you tried running task manager to see what are the process consuming most of your CPU and network? Also check the performance tab.

Please post the details when you face the issue again.

Please rate the helpful posts!

Thanks,

Avinash

[Kathy N.]

You can use the network test tool here before joining a meeting:  https://mediatest.webex.com/#/main 

When you're in a meeting you can go to Help>Health Checker to run both a Summary report and a Statistics report.  These will help you to identify if the problem is caused by your network or something on your computer.