WebEx Meetings App Audio

[DanWright15240]

Hi 

Hope someone can help. 

I use to use WebEx meeting app with windows 7 on my old work laptop with no issues. I have since had a rebuild to Windows 10 and now the Webex meetings app will no longer connect to audio or video. audio, video

If I join the same meeting from the website version of WebEx I can join audio and video with no issues. 

Any ideas my employers have uninstalled and reinstalled the app to ensure it is the latest version but this has not helped?

[Mike_Brezicky]

Please can you open the app preferences and make sure it has selected the correct audio input/output. There should also be a test button for the speakers as well.

[DanWright15240]

Hi,

Yep thats all fine, it picks up the right outputs and test all works fine but then fails to connect. The same set up will work absolutely fine if i connect via the website version,