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- About Mike Brezicky
Mike Brezicky
Member since
02-24-2011
Enthusiast
07-16-2019
07:11 AM
Even with FLEX, and the Smart Accounts, you should have a service contract number to reference as well as your Smart Account details. If you do not know it, you should check with your Cisco VAR who sold the Flex EA to you.
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07-16-2019
07:06 AM
If the service is running, are you logged into the PUB or SUB? Pretty sure BAT menu only shows when logging into the PUB.
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Created by
Mike Brezicky
in IP Telephony and Phones
in IP Telephony and Phones
07-16-2019
07:04 AM
07-16-2019
07:04 AM
I believe the "860 12345678" is not the actual ANI, but the CNAME, calling party name. +9XXXXXXXX9860 is what should be checked with the translation rule.
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Created by
Mike Brezicky
in IP Telephony and Phones
in IP Telephony and Phones
07-15-2019
11:50 AM
07-15-2019
11:50 AM
Ok, my misunderstanding then. The only config I have utilizing * is with Informacast and I have to use the escape character.
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Created by
Mike Brezicky
in IP Telephony and Phones
in IP Telephony and Phones
07-15-2019
05:32 AM
07-15-2019
05:32 AM
In CUCM, to use any character as its literal self, you would prefix it with a \, so you can create a directory number \*321 for example and the * will be taken as a character and not a wildcard.
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Created by
Mike Brezicky
in Contact Center
in Contact Center
07-15-2019
05:27 AM
07-15-2019
05:27 AM
Are you having your agents manually login to the secondary server. The HA setup runs as Active / Passive, or a hot standby. So if a user tries to login to the secondary, they should be redirected to the Master. So in a normal operating mode, all agents should only be logged into the master server.
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Created by
Mike Brezicky
in Contact Center
in Contact Center
07-01-2019
04:56 AM
07-01-2019
04:56 AM
If you are looking to have CSQ_1 always be answered before CSQ_2 and CSQ_3, using the Set Priority step in CSQ_1 will accomplish this. The priority value will work more as a system level setting so all skills / queues are aware of it.
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06-27-2019
12:56 PM
I would recommend going by the compatibility matrix and getting to 9.0(2)SU3 at a minimum as it is a more specific version requirement rather than the generic doc using a wildcard version 9.x.x
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06-26-2019
04:42 AM
While there is nothing stopping you from having 52 generic users with 10 devices each, the intent of this licensing model is 1 UCL or UWL PER active user, whether they are using 1 or 10 devices. So if you have 500 jabber users and 20 desk phones with no overlap, or 520 actual users each using a single device, The proper(ethically) licences would be to purchase a quantity of 520, whether UWL or UCL. UCL does not contain voicemail licenses, so if you planned on using unity connection, I would stick with CUWL Standard
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06-24-2019
11:28 AM
You will still need a row for each area code, but you can consolidate into a grouping such as below. Its not too much different though. <?xml version="1.0" encoding="utf-8"?> <AreaCodeList> <AreaCode ID="123">1</AreaCode> <AreaCode ID="456">1</AreaCode> <AreaCode ID="654">2</AreaCode> <AreaCode ID="321">2</AreaCode> </AreaCodeList> Th aef script will need adjusted appropriately to parse the file. This at least lets you not have to loop the file which is likely what is being done with your example. Get XML Document Data (Agent, "/AreaCodeList/AreaCode[@ID='" + parsedAreaCode + "']/" assuming you are already capturing the parsed area code from the ANI.
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Created by
Mike Brezicky
in IP Telephony and Phones
in IP Telephony and Phones
06-21-2019
04:30 AM
06-21-2019
04:30 AM
So your inbound call signaling is working but the media stream is not sending? Are you doing any SIP inspection on the router? Also, does the ISP expect the public IP to be sent in the header? I have a couple NAT'ed sip trunks where it works seamless, but a few international ones I need a good bit of SIP normalizaiton, modification of headers to get it working. Are you able to get a packet capture of an inbound call?
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Created by
Mike Brezicky
in Other Collaboration Subjects
in Other Collaboration Subjects
06-19-2019
09:27 AM
06-19-2019
09:27 AM
The four digit code is there for manual pairing sort of a backup method. On the users laptop, make sure that Auto Pairing is enabled under settings > Devices, and the device should pair with Teams / Meetings Desktop without requiring the code. https://help.webex.com/en-us/tymrjdb/Pairing-Issues-with-Cisco-Webex-Share
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Created by
Mike Brezicky
in Contact Center
in Contact Center
06-19-2019
09:20 AM
06-19-2019
09:20 AM
Then the only way to get more granular would be to set the auto answer on each Agent Directory Number and not use the workflow based auto answer. It is a simple setting in the Directory Number. You can set auto answer on with headset or speakerphone
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Created by
Mike Brezicky
in IP Telephony and Phones
in IP Telephony and Phones
06-19-2019
04:53 AM
06-19-2019
04:53 AM
So the calling is fine, but the directory entries are showing the full number. What directory integration are you using - EDI, UDS? in CUCM end user configuration, what number is set under Telephone Number?
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Created by
Mike Brezicky
in Contact Center
in Contact Center
06-19-2019
04:48 AM
06-19-2019
04:48 AM
Are you utilizing workflow based Auto answer? If so, its team based so not likely. You can change to CUCM based auto answer on the Agent DN's. This will give you the control to set individual Agent DN's for auto answer.
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Created by
Mike Brezicky
in Unified Communications Infrastructure
yesterday
yesterday
Which ESXi license do you currently have? If the free version, you can
request the license for 6.5 d...
yesterday
Even with FLEX, and the Smart Accounts, you should have a service
contract number to reference as we...
yesterday
If the service is running, are you logged into the PUB or SUB? Pretty
sure BAT menu only shows when ...
Created by
Mike Brezicky
in IP Telephony and Phones
yesterday
yesterday
I believe the "860 12345678" is not the actual ANI, but the CNAME,
calling party name. +9XXXXXXXX986...
yesterday
What more details do you need? Your question was what licenses are used
by what devices.From the ref...
Monday
Ok, my misunderstanding then. The only config I have utilizing * is with
Informacast and I have to u...
Monday
According to the Bug description, it would have been fixed in
10.5.2.10000.5 and your version would ...
Created by
Mike Brezicky
in Unified Communications Infrastructure
Monday
Monday
Is that backup storage directory your SFTP destination, or the UCCX
server? I wonder if the UCCX ser...
Monday
In CUCM, to use any character as its literal self, you would prefix it
with a \, so you can create a...
Monday
Are you having your agents manually login to the secondary server. The
HA setup runs as Active / Pas...
Monday
I amy be wrong, as I have always set like for like priority - but I
believe the standalone SCCP prio...
Monday
You are going to need to be a bit more specific. Are you able to login
to DRS on the CUC server and ...
Monday
This is for 11.x but still valid for 12. Explains what phones Essential,
Basic, Enhanced, Enhanced+ ...
Created by
Mike Brezicky
in TelePresence and Video Infrastructure
2 weeks ago
2 weeks ago
Traversal calls are generally those that involve both signaling and
media routing such as SIP to H.3...
Public Statistics
| Date Registered | 02-24-2011 06:15 AM |
| Date Last Visited | 07-17-2019 11:00 AM |
| Total Messages Posted | 259 |
| Total Helpful Votes Received | 215 |
Helpful Votes Given To
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Helpful Votes From
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