Cisco likely will not let you buy 8.6 if it is end of life. You might be only able to buy CUE 9 and I think possibly only 10 at this point. Yes, for unity express, you will need a CUE-VM licenses for each mailbox separate from the CME phone license. You should be able to setup a smart account on your own at https://software.cisco.com. ... View more

For #1, you can try the following code. This javascript pulls the CNAME from CUCM and presents it to a variable, which of course you can set on your desktop layout. contact = Get Trigger Info (Contact) set CallingPartyDisplay = { java.lang.reflect.Field ciscoCallField = contact.getClass().getDeclaredField("ciscoCall"); ciscoCallField.setAccessible(true); com.cisco.jtapi.extensions.CiscoCall ciscoCall = (com.cisco.jtapi.extensions.CiscoCall)ciscoCallField.get(contact); return ciscoCall.getCurrentCallingPartyDisplayName(); } For #2 AWT = Get Reporting Statistic (Avg Wait Duration[queue] form CSQ IPCC Express) - This should return the AWT for the specified queue. You can also set it for the overall Contact Center. For #3 What are you using Get Digit String for voicemail? You should know the voicemail number, so wouldnt you be able to just set a static variable for the redirect target? ... View more

Do you have the SIP traces showing no audio codec?  I am surprised a carrier would not include any m=audio or  a=rtpmap if they are sending the invite with SDP.   I believe the default codec for a voip dial peer is g.729, but as long as you have a voice class codec assigned to the dial peer with the other codecs, that should be fine.  You might need a transcoder in some cases.   As for what they accept back, some carriers will take whatever is sent, some are hard coded to only allow one.     ... View more

Session counts are set in the GUI. These can be modified any time. Application Management (Maximum number of Sessions) Call Control Group (CTI Ports) I dont think triggers let you set individual counts in CCX ... View more

With CCX Premium, you get 2 IVR ports for every 1 agent license. If you look at System > Licensing Information > Display License, it should hsow the accurate count. 1 agent on a call does not eman 2 ports are in use. For IVR ports, This means that you can have up to 200 concurrent calls being processed by CCX IVR engine, such as listening to greetings or waiting in queue. If you have peaked at 60 inbound agents, and never exceeded 100 IVR ports, what problem is it causing. The actual usage is not 1:2. You can have all 60 seats in use / on a call, and only 20 other IVR ports in use because there are only 20 calls in queue. That would not break 100 ports in use. ... View more