You can host either meeting from the Webex ios or android app. I have many users that only work from an iPhone / Ipad. ... View more

You can find the reason code and text description for each in Finesse Administration > Reasons ... View more

If using VPN, have you considered the setup with IP Communicator and Extension Mobility? ... View more

That is a pretty broad / open question. Cisco Webex is one of the more secure platforms around. Please look up some of the best practices and whitepapers to review. Some examples: https://www.cisco.com/c/dam/en/us/products/collateral/conferencing/webex-meeting-center/white-paper-c11-737588.pdf https://help.webex.com/en-us/8zi8tq/Cisco-Webex-Best-Practices-for-Secure-Meetings-Hosts ... View more

Ok, In UCCX, checkk the CUCM configuration and see which CUCM servers are designated for AXL Service Providers Please check and restart the AXL web services in CUCM Unified Serviceability > Feature Services for these servers. Verify (change if needed) the AXL and/or RmCm account has the correct password on CUCM / UCCX. ... View more

When in the webex meeting, open the menu Audion > Speaker, Microphone, and Camera. In this pop up, please ensure your correct mic is selected. IT will allow you to test and see the audio meter bars as well. ... View more

I guess for me its a question of to what end? The OP simply asked to pass a modified calling number to the agent. I have not personally dug into the JTAPI more than I have had to. While its in the API and the scripting allows it, there seems to be more simple methods to achieve the result. ... View more

I am sure I was not the first, but did have that on my own as far as I knew. It is part of the JTAP Dev extensions. The JTAPI extension - CiscoCall of course has various other fields we can pull data from. getCurrentCallingAddress() should pull the ANI but its not necessary as the calling number is already sent to CCX so using the built in Get Call Contact Info should be enough as all either steps are doing is to pull data into a string variable. For reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/11_0_1/CUCM_BK_J2445637_00_jtapi-developers-guide_1101/Cisco_Unified___JTAPI_extensions.html#CUCM_RF_CCF06694_00 Getting the CNAME via jtapi seemed to be the only way I could find to pull that info from the call. Then instead of the default layout, we can push the manipulated number to Finesse via the Set Enterprise Call Variable step and ECC layout. The main issue with this is the number will differ than what is presented on the phone as CUCM knows nothing of this manipulation. ... View more

Please check the following: Validate Tomcat certs are not expired Run JTAPI / Data Resync ... View more

In CUCM - Create CTI Route Point and assign the number, with call Forward All to VM In CUC, you can do this a couple different ways. 1 - Create a single local user and have the Message Actions > Relay Address send to a user D-list email 2 - Create a Call Handler and have the Message Settings > Recipient send to a CUC System Distribution List. Both ways will reach the user as needed, but option 1 does not require the user to have a CUC account. ... View more

Do you need to do this in a script? Could you instead setup a calling party transformation in CUCM? If you must do it in a script, you need to capture the calling party number and assign it to a variable. Create a string varialbe - callingNumber Get Call Contact Info (--Triggering Contact--) - Attributes (Calling Number) - callingNumber At this point you have captured the ANI, and can then perform whatever manipulation you want on the string variable. ... View more

Are you installing a pre built package or download direct from a Webex site? I checked multiple different installations I have done and the radio button for Outlook / Webex Meetings is there. You can try to download and use the latest release from cisco beta site - https://beta.webex.com/webappng/sites/beta/dashboard/download   The chrome web version is fairly stable, so next time you join a webex, try using the WebRTC chrome version instead of the desktop app. Also, Look over the deployment guide, there are a number of silent switches to manipulate the install. https://www.cisco.com/c/dam/en/us/td/docs/collaboration/webex_centers/esp/cisco_webex_meetings_it_administrator_mass_deployment_guide.pdf ... View more

Check the Call Forwarding Settings on the Directory Number. If the Cluster / Enterprise Setting has not changed, look at the No Answer Ring Duration (seconds) setting and try to update it to a new, longer value. ... View more

You are going to need to be a lot more specific to what you are looking for. Are you looking to configure a CUBE, SIP Trunk to the 4331, H.323 gateway, etc. ... View more