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Webex Meetings not displayed in the Meeting Area of the Desktop App

EPT
Level 1
Level 1

Hello, two work colleagues of mine are having the problem of not seeing any of their webex meetings displayed in the meeting area. I installed the latest version (Version 42.3.0.21576) today but it still doesn't show.
Whereas mine shows and several other colleagues I installed Webex for in the last few days are all displayed and functioning well. Please can someone assist.

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