Webex Shutting down Randomly

[stevenle]

Ever since the last update to the Webex app (43.2.0.25211) the  app just randomly disappears from our taskbar when open. Almost like it hibernates and is no longer available. Calls come in but don't ring into the app because it's not open in the taskbar any longer. Users have to relaunch the app and it then connects again. They are not asked to reauthenticate, it just opens. Very weird behavior we've not experienced before. Anyone else? Just starting happening organization wide.

We only use Webex for calling / meetings. Chat / Teams is disabled.

[Andrew H]

Just dropping my hat in the ring to let people know the issue is still ongoing as of v43.5.0.26228 of which I'll be submitting a TAC case.

It's just a weird issue... once working the client works even after reboots, however once I shut down and go to a different location the issue returns.  Some users on the other hand will remain in the office and the issue returns the very next day when their PC hasn't moved during the night when it was turned off.

[Jonathan Schulenberg]

The app is crashing; a few others have mentioned this issue with the February drop. Please open a TAC case and provide logs so they can: 1) recognize the scope of the problem; and, 2) gather the data needed to fix it.

[anthonyn83]

Hello,

Our organization is running into the same thing and we have an open TAC case but it doesn’t seem to be getting anywhere. We’ve tried to move to the March release and we’re still having issues with crashing at random times, crashing joining meetings etc. Have either of you been provided any solutions ?

[stevenle]

No solution yet. TAC case open for a few weeks now. They've reached out and asked about our use of 3rd party headsets when Webex was crashing. We use all sorts of headsets with the Webex app, not sure how that applies. In some pc's with clients crashing, we've run into a curious issue where users have two instances of Webex installed with two different versions. We uninstall both and then download the latest version of Webex and have had success. In cases where users are on the latest version and crashing, we revert back to the January version of Webex. All we can do at this time. 

[anthonyn83]

Thank you for the response, as of right now we had to ask Cisco to freeze our Webex client software upgrades and we’ve started rolling back to January as well. One suggestion was to update our Realtek audio drivers and to turn off the use microphone to detect devices feature but so far we haven’t had enough time to see if that’s an actual solution. 

[stevenle]

According to TAC, the latest April update is addressing and should fix this issue. So far it's been good for us with no reports of crashing.