Webex switched language and I can't change it back to English

[ricabrer]

Webex switched language and I can't change it back to English, I can't find resources on this community and there are no options for language at the configuration panel for English, just for spelling. Help.

And why did Webex switched language without asking me?

[sreyesmo · Accepted solution]

hey @ricabrer 

I am not sure whether you are working on a Windows or macOS machine

There are packages for localized and non-localized versions:

https://help.webex.com/en-us/article/nw5p67g/Webex-App-%7C-Installation-and-automatic-upgrade#reference_3A634C4F31D1EA096190EA40EA15CDE4

Localized or non-localized package: Users can choose a localized package if they want Webex App to install in the language of their operating system. (non-localized will install by default in english)

If you require additional assistance, please follow the regular process via IT team so they can help or ping me 1:1 via Webex app

[bigevilbeard]

Does this help https://help.webex.com/en-us/article/n739fbo/Webex-App-%7C-Change-the-language

[ricabrer]

Thanks for your reply but it doesn't help, as my computer is already in English (with Format set to Mexico as I do like and prefer this setting over U.S. format), but in any case I only want to change the Webex software, I shouldn't be changing my whole computer configuration for something that should be a click away at the webex configuration settings.

[bigevilbeard]

Happy to be wrong here, but i think in later versions the language settings are now typically determined by your computer system settings since this version follows your system language by default. I don't see looking at the version I am running now (45.1.0.31549) in the settings to change this.

[ricabrer]

Thanks, is not a big deal and hopefully it will be sorted out in the next release.