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Webex Teams not calling on Android device

mkarodia
Level 1
Level 1

‎10-21-2021 05:55 AM

Good day

 

My colleague is having trouble with her webex teams app on her Android phone. She has an Huawei P30 lite and shes having a problem making calls or join any meetings. All other features are working correctly besides the calling. 

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Cole Callahan
Cisco Employee
Cisco Employee

‎10-27-2021 11:02 AM

Hi @mkarodia ,

Thanks for posting your question here in the Webex Community. I have a couple of questions for you to better understand the situation. 1. Within their phone settings, do they allow the Webex app to access their camera and microphone? It seems many issues people have from mobile devices is due to not allowing Webex access. 2. Does this person have the most updated version of the Webex app?



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