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Webex Teams, switching to phone tab lag/delay

Jacob Hendricks
Level 1
Level 1

When clicking the phone tab or dialing a number directly there is a lag (program unresponsive) in Webex Teams. Currently we use Teams in UC mode to control our phones. We have noticed that once a user builds up a lot of phone logs that Webex Teams struggles to retrieve all of the records. We have been able to overcome the situation by using the health checker to reset the database and flush the phone logs. However I am piloting this in a call center, and resetting the database 3-4 times a day is unreasonable. 

 

Are there any retention settings I have access to, that could limit the amount of call logs in Webex Teams? 

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