WebEx version 42.5.0.22221 unresponsive on MacOS

[Edwin99]

I have employees on MacOS version 11.6.1 and version 12.3.1

When they got a Webex app update to version 42.5 and they closed out the app and restarted the app just becomes unresponsive.

The employees can't do anything on the app and have to do a force quit to close out the app.

We notice when the app is unresponsive it has a high CPU usage.

We tried uninstalling and reinstalling the WebEx app with the same result.

Has anyone else run into these issue with the latest WebEx app on MacOS?

The WebEx app we are using is through our VOIP provider Fusion.

[Edwin99 · Accepted solution]

Below are the steps I used to finally get Webex app working again.

If the regular uninstall and install of Webex does not work then do the following:

Do a force close to terminate the unresponsive Webex app.

Install AppCleaner
    https://freemacsoft.net/appcleaner/

- Use the AppCleaner App to uninstall Webex from MacOS.

- Then delete the Cisoco Spark folder below.
             /Users/username/Library/Application Support/Cisco Spark/

- Remove any cache folder or files located in the ~/Library/Caches

If you do not see the Library folder us the link below to learn how to unhide and hide Library on MacOS
     https://macreports.com/how-to-find-and-unhide-the-library-folder-on-mac/

            Open Finder and select Go > Go to Folder
            Type in ~/Library/Caches and hit Enter
            delete any old folders or files for Cisco or Webex

- Shutdown system.

- Power up system.

- Install Webex application.

[gheimgartner]

I have the same issue on an iOS device after upgrading to 42.5.0. It sits for 30-60 seconds after you open the app and won't do anything. Then it will work if you wait long enough. 

[Edwin99]

Unfortunately this is not the case with MacOS.

At this point I am still waiting for any cause or possible resolution from the support ticket I have opened.