Webex Training Recordings not Recording Shared Files

[csharpe1]

I am using WebEx training and sharing PowerPoint files (Share —> File —> navigating to the file).  When I’m recording it’s not recording the file that’s being shared and instead the recordings has a blank screen that says there was no content shared. When I share my desktop and share the file that way it records fine. Any thoughts?  Thanks!

[Clare Davis, Webex SME]

It will show you that screen at first, but once you hit play, the PPT that was shared as a file SHOULD then show