Introduction
This document describes how to deploy the Webex Calling integration with Microsoft Teams and explains common issues of this deployment.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
- Webex Control Hub.
- Microsoft Admin Center.
Components Used
The information in this document is based on these software and hardware versions:
- Webex Control Hub with Webex Calling subscription.
- Office 365 E3 licensing.
- Webex app for Windows 43.5.0.26155 (64-bit)
- Microsoft Teams for Windows 1.6.00.11166 (64-bit)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.
Deployment
Teams Admin Center
To activate the Webex app, navigate to admin.teams.microsoft.com > Teams apps > Manage apps. Search for and select the Webex Call app.
In the Webex Call status setting, slide the toggle from Blocked to Allowed.
Next, set the Webex Call to Allow under permission policies to make it available to users. To do so, navigate to Teams apps > Permission policies and choose the default policy or create a new one.
Select Third-party apps drop-down menu, then choose Allow specific apps and block all others.
Under Add apps, select Allow apps.
Search for Webex Call, click Add.
Make sure Webex Call is listed in Apps to add and click Allow to return to the policy settings.
In the policy settings, click Save to apply the changes.
It can take a few hours for changes to take effect, click Confirm to acknowledge the final prompt.
Install Webex Call for Teams users and choose the order you want it to appear. Navigate to Teams apps > Setup policies. Choose the default policy or create a new one.
Locate Installed apps, click on Add apps.
In the Add installed apps menu, search Webex Call and click Add.
Make sure Webex Call is listed in Apps to add and click Add to return to the policy settings.
Locate Pinned apps, click on Add apps button.
In the Add installed apps menu, search Webex Call and click Add.
Make sure Webex Call is listed in Apps to add and click Add to return to the policy settings.
Webex Call is now present in the app bar and can be move with Move up and Move down buttons. Click Save.
It can take a few hours for changes to take effect, click Confirm to acknowledge the prompt and apply the change.
Optional
Disable the Built-in Calling Option and Make Webex Call the Only Option
If there are Microsoft Teams Calling plans, built-in Calling can be disabled to make Webex Call the default app. Navigate to Voice > Calling policies. Choose the default policy or create a new one. Turn Make private calls to Off, click Save to apply.
Configure to Hide Webex App Window for Microsoft Teams users
For organizations that have chosen to use the Webex Call integration with Microsoft Teams, the integration is the users primary interface to Webex services. See References to know more.
User Experience
Teams App
Log into Microsoft Teams, in the default page locate the Webex Call button pinned in the left menu. Click Webex Call button.
It is required to sign into Webex the first time you use it or whenever you sign into Teams App, you must grant permissions to search contacts and interact with Microsoft Teams once.
Confirm user password and click Sign in.
Provide a valid email address to authenticate to Webex App. This email address must match between Teams and Webex.
PSTN number appear under My number section. Make a call available, Recent calls and Voicemail menu at the bottom.
Webex App
User needs to have both Teams and Webex app open.
Known Issues
After Enter a Number and Start Call Nothing Happen
Verify user is authenticated in Webex App.
There is no Error Received in the Log in but still it Does not Show the Assigned Number in My number
Email address to authenticate into Webex App must match.