03-23-2022 12:05 PM
Today we had an alarming incident - we had a group go into Closed Session, where only the few Panelists can hear each other (or at least, that's been our intent), and someone emailed us and said they could hear everything, even though they were an Attendee. No other attendees could hear (we all logged in to test), but could the security break to allow others to hear a Practice Session? This is of HUGE importance to us, as we ar e governmental entity, and these Closed Sessions are legally protected conversations.
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03-23-2022 12:29 PM
That absolutely shouldn't happen. By "Closed Session" did you mean Practice Session? You'll want to open up a case with Cisco Webex support so they can investigate. You'll need to provide the Webinar ID # and date/time. If you have any information about the attendee that would be helpful too. Is it possible the Attendee was actually a Panelist? It would help Cisco Webex Support know if that attendee had had Panelist privileges at any time. For the reasons you described the Practice Session is an important aspect of a Webinar and I can't begin to guess what might have gone wrong. Do you need help opening up a support case?
03-23-2022 12:29 PM
That absolutely shouldn't happen. By "Closed Session" did you mean Practice Session? You'll want to open up a case with Cisco Webex support so they can investigate. You'll need to provide the Webinar ID # and date/time. If you have any information about the attendee that would be helpful too. Is it possible the Attendee was actually a Panelist? It would help Cisco Webex Support know if that attendee had had Panelist privileges at any time. For the reasons you described the Practice Session is an important aspect of a Webinar and I can't begin to guess what might have gone wrong. Do you need help opening up a support case?
03-23-2022 12:33 PM
We're on a support chat with Shereen, thank you Mary!
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