Practice Sessions and security?

[Ann.Fisher]

Today we had an alarming incident - we had a group go into Closed Session, where only the few Panelists can hear each other (or at least, that's been our intent), and someone emailed us and said they could hear everything, even though they were an Attendee. No other attendees could hear (we all logged in to test), but could the security break to allow others to hear a Practice Session? This is of HUGE importance to us, as we ar e governmental entity, and these Closed Sessions are legally protected conversations.

[K Warnke]

Similar concern:

When an attendee connects to a meeting, the meeting is in "Practice Session", the discussion that the panelists that are in what they assume to be a private portion of the meeting is made public by the Closed Caption system outputting their speaking to attendees and panelists via the Closed Caption Feature.

Has a solution been found to this problem?

[Mary_Gonzales · Accepted solution]

That absolutely shouldn't happen.  By "Closed Session" did you mean Practice Session?   You'll want to open up a case with Cisco Webex support so they can investigate.  You'll need to provide the Webinar ID # and date/time.  If you have any information about the attendee that would be helpful too.  Is it possible the Attendee was actually a Panelist?  It would help Cisco Webex Support know if that attendee had had Panelist privileges at any time.     For the reasons you described the Practice Session is an important aspect of a Webinar and I can't begin to guess what might have gone wrong.  Do you need help opening up a support case?  

[Ann.Fisher]

We're on a support chat with Shereen, thank you Mary!