Core Issue
This error message appears in planning mode and the heat maps do not work properly.
This issue is due to Cisco bug ID CSCse83815.
Resolution
As a workaround for this problem, complete these steps:
- Choose Monitor > Maps and choose the floor where the access point (AP) heat maps do not appear.
- Choose position aps from the drop-down menu on the far right.
- Choose the AP where no heat map works.
- On the left side, choose Other for the Antenna Type and Save.
- Return to the Antenna Type, choose the original antenna, and Save again.
- The heat map for the AP now works.
In order to resolve this issue, upgrade the Wireless Control System (WCS) to firmware version 4.0.81.0 or the latest version, which is available at Cisco Downloads.
Problem Type
Error message
Products
Wireless Location Appliance
Wireless Control System
Wireless Devices Errors, Warnings, Statistics and Log Messages
WCS Errors, Warnings and Log Messages