Can not access to managerment IP add on Cisco 2504 WCL

[vutuantuan92]

I have a new 2504 Wireless Controller. I configured managerment IP (10.10.1.10). But my laptop cannot access to this IP add on my Browser. I can't receive IP 10.10.1.x  from 2504 WC. Then I set static IP for laptop but i can't accesss to managerment IP too. Continue, I reset 2504 WC to the factory default  by Reset button. however I can't access to managerment IP (192.168.1.1) 
What's happend? Why i cant access to managerment IP?

[Leo Laohoo]

Console into the WLC and post the complete output to the command "sh interface management detail".

[vutuantuan92]

No response from Cisco 2500 series WLC console port

[Scott Fella]

Console port is very important. I would RMA that device if you have support on it.  Console is a life saver in my opinion.

-Scott 

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[Sandeep Choudhary]

If your connecting your laptop direct to port 1, then you need to untagged the management vlan.

May be you had configured a VLAN x or y , you need to set that to vlan 0.

Use the command on WLC CLI: config interface vlan management 0

Then you will be able to ping the management interface and connect to it via the GUI.

Regards

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[vutuantuan92]

I connected to GUI. But i can't reset to factory default or change managerment IP

[Sandeep Choudhary]

Check this post:

https://rscciew.wordpress.com/2014/07/13/reset-cisco-wlc-to-factory-default/

https://supportforums.cisco.com/document/8941/how-reset-wireless-lan-controller-wlc-factory-defaults

Regards

Dont forget to rate helpful posts

[vutuantuan92]

Two way doesn't work. my device not reset to factory default. 

[Sandeep Choudhary]

did you try : Login to WLC

go to Command > Reset to Factory Default 

Regards

Dont forget to rate helpful posts

[vutuantuan92]

It's work. Thank you so much!

[vutuantuan92]

After reset to factory default. I can't login to WLC by new IP managerment
IP managerment: 192.168.9.50
Subnet Mask: 255.255.255.0
default getway: 192.168.9.254

VLAN ID: 9
Is that wrong?

I connect  direct to port 2 from my laptop. I set static IP 192.168.9.25 for laptop.

But Cannot ping to IP managerment. 

"If your connecting your laptop direct to port 1, then you need to untagged the management vlan.

May be you had configured a VLAN x or y , you need to set that to vlan 0.

Use the command on WLC CLI: config interface vlan management 0

Then you will be able to ping the management interface and connect to it via the GUI.

"

[Sandeep Choudhary]

why you set the vlan 9 ? it must be set to 0 to access the WLC directly from your laptop.

Regards

Dont forget to mark the question answered, it may help others.

[vutuantuan92]

I config vlan 9 for Switch Cisco with IP 192.168.9.x. And I want to connect Controller to my system. How to login WLC from difference Vlan? I config controller is wrong??

[Sandeep Choudhary]

did you configure the WLC mgmt interface?

while configuring wlc , give mgmt vlan to 0.

[vutuantuan92]

 is this Quaratine Vlan id?