Cisco Prime can't get into web interface.

[Admin Eastland]

I did a dbreinit on my Cisco Prime 2.2 deployment and I can't get into the web interface now. I can still get into CLI, but nothing I have tried has gotten me into web.

I ran ncs password root password ***** and got this message

Loading USER - root
EXECUTION FAILED. Details:
Unknown user.
Exception in Result
Error Occured ::EXECUTION FAILED. Details:
Unknown user.
ERROR: Web interface 'root' password reset failed, Please check the server log file, exiting

but I can still enable the root account and disable it with out any apparent errors. Not sure what to try now. Any help would be appreciated thanks.

Jeff

[ammahend]

are you not able to login or not even able to get to webpage ?

paste the output for show application status ncs from CLI

[Admin Eastland]

I appreciate the recommendation, but I just did a rehost of the license and rebuilt it. Something was wrong with the root user on that deployment. Now everything is fine.