how to bring up wifi interface on ap3802i

snetuscom · ‎11-03-2023

Hello,

WLC 9800L has two different AP with different country code.

C9120AXI-B APs were joined with country code US and working fine now.

AP3802i AP were joined with UK but wifi0 and wifi 1 were down. Client couldn't connect this AP.

Is there any solution to bring up wifi0 and wifi 1 on AP3802I on cli command?

or at WLC 9800 GUI menu?

Thank you.

----------------------------------------------------

AP10#sh ip inter bri
Interface IP-Address Method Status Protocol Speed Duplex
wired0 192.168.61.250 DHCP up up 1000 full
wired1 unassigned unset down down n/a unknown
auxiliary-client unassigned unset up up n/a n/a
wifi0 n/a n/a administatively down down n/a n/a
wifi1 n/a n/a administatively down down n/a n/a

marce1000 · ‎11-03-2023

>...AP3802i AP were joined with UK but wifi0 and wifi 1 were down. Client couldn't connect this AP.
- I don't think these relate to the operational status of the AP , check that on the controller

If a client can not connect then use client debugging according to :
https://logadvisor.cisco.com/logadvisor/wireless/9800/9800ClientConnectivity
You can have client debugs analyzed with : https://cway.cisco.com/tools/WirelessDebugAnalyzer/

Also have a checkup of the WLC 9800L configuration with the CLI command show tech wireless ; feed the output into :
Wireless Config Analyzer

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

snetuscom · ‎11-03-2023

I couldn't capture text file. It's still scrolling down.

I found error message of AIR-AP3802I-E-K9

Radio Type : 802.11ax - 2.4/5 GHz

Regulatory domain check for this slot has failed. This slot will not be operational.

is it impossible to use multiple country code with one WLC 9800L?

AP IOS version are all same. v17.9.3.40

only one thing different is country code i think.

marce1000 · ‎11-03-2023

>....is it impossible to use multiple country code with one WLC 9800L?
No , following another link of mine (documentation) : https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/config-guide/b_wl_16_10_cg/country-codes.html#Cisco_Task.dita_f92271d4-ebc0-4320-b276-d7f1274ab74f

You can configure multiple country codes separated by comma's (Step 5) ,

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

snetuscom · ‎11-03-2023

WLC-1#show wireless country channels

Configured Country................ Multiple Countries : GB,US
KEY: * = Channel is legal in this country and may be configured manually.
A = Channel is the Auto-RF default in this country.
. = Channel is not legal in this country.
C = Channel has been configured for use by Auto-RF.
x = Channel is available to be configured for use by Auto-RF.
(-,-) = (indoor, outdoor) regulatory domain allowed by this country.
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11bg :
Channels : 1 1 1 1 1
: 1 2 3 4 5 6 7 8 9 0 1 2 3 4
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
GB ( -E, -E) : A * * * * A * * * * A * * .
US ( -A, -AB) : A * * * * A * * * * A . . .
Auto-RF : C x x x x C x x x x C x x .
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11a : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Channels : 3 3 3 4 4 4 4 4 5 5 6 6 0 0 0 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7
: 4 6 8 0 2 4 6 8 2 6 0 4 0 4 8 2 6 0 4 8 2 6 0 4 9 3 7 1 5 9 3
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
GB ( -E, -E) : . A . A . A . A A A A A A A A A A A A A A A A . A A A A A . .
US ( -AB, -AB) : . A . A . A . A A A A A A A A A A A A A A A A A A A A A * . .
Auto-RF : . C . C . C . C C C C C C C C C C C C C C C C C C C C C C . .
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11 6ghz : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2
Channels : 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7 7 8 8 8 9 9 0 0 0 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7 7 8 8 8 9 9 0 0 0 1 1 2 2 2 3
: 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
GB ( , ) : A A A A A A A A A A A A A A A A A A A A A A A A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
US ( -B, ) : A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
Auto-RF : C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-

WLC-1#

is there anyway to bring up wifi interface by force ?

ap3802i doesn't have command of config terminal.

APTEST#configure ?
ap AP configuration
boot Set boot parameters
cts Configure cts debug parameters
mesh Configure mesh options
security security information
APTEST#capwap ap ?
ap-group AP group configurations
auth-token Configure Auth Token
daisy-chaining daisy-chaining enable/disable
dot1x Configure the dot1x username and password
erase Erase CAPWAP config
ethernet Configure Ethernet parameters
factory-reset configure factory-reset parameters
hostname Configure AP hostname
ip Static IP/DNS config
ipv6 Static IPv6/DNS address
lag CAPWAP lag config
mesh capwap mesh commands
mode Configure AP mode
primary-base Configuring AP's primary controller
restart Restart CAPWAP Protocol
secondary-base Configuring AP's secondary controller
tertiary-base Configuring AP's tertiary controller
APTEST#capwap ap

Leo Laohoo · ‎11-03-2023

Post the complete output to the following commands:

sh ap summary | include UK

snetuscom · ‎11-04-2023

AP Name Slots AP Model Ethernet MAC Radio MAC CC RD IP Address State Location
---------------------------------------------------------------------------------------------------------------
AP-N11 2 C9120AXI-B 845a.3e36.8118 6871.61e3.1600 US -B 192.168.61.195 Registered HD
AP-N15 2 C9120AXI-B 845a.3e36.821c 6871.61e3.1e20 US -B 192.168.61.139 Registered HD
AP-N9 2 C9120AXI-B 845a.3e36.8250 6871.61e3.1fc0 US -B 192.168.64.39 Registered HD
AP-N10 2 C9120AXI-B 845a.3e36.aebc 6871.61e4.8320 US -B 192.168.64.40 Registered HD
AP-N3 2 C9120AXI-B 845a.3e36.afcc 6871.61e4.8ba0 US -B 192.168.64.33 Registered HD
AP-N12 2 C9120AXI-B 845a.3e36.b090 6871.61e4.91c0 US -B 192.168.61.200 Registered HD
APTEST 2 AIR-AP3802I-E-K9 7488.bb66.4fe2 7488.bbec.5280 GB -E 192.168.64.60 Registered HD

Leo Laohoo · ‎11-04-2023

In a text file, attach the complete output to the following commands:

sh ap name APTEST config general

snetuscom · ‎11-05-2023

WLC-1#sh ap name APTEST config general

Cisco AP Name : APTEST
=================================================

Cisco AP Identifier : 7488.bbec.5280
Country Code : Multiple Countries : GB,US
Regulatory Domain Allowed by Country : 802.11bg:-AE 802.11a:-ABE 802.11 6GHz:-B
AP Country Code : GB - United Kingdom
AP Regulatory Domain
802.11bg : -E
802.11a : -E
MAC Address : 7488.bb66.4fe2
IP Address Configuration : Static IP assigned
IP Address : 192.168.64.60
IP Netmask : 255.255.255.0
Gateway IP Address : 192.168.64.1
Fallback IP Address Being Used : 192.168.61.134
Domain :
Name Server : 10.42.63.112
CAPWAP Path MTU : 1485
Capwap Active Window Size : 1
Telnet State : Disabled
CPU Type : ARMv7 Processor rev 1 (v7l)
Memory Type : DDR4
Memory Size : 1028096 KB
SSH State : Disabled
Serial Console State : Enabled
Cisco AP Location : HD
Site Tag Name : HD
RF Tag Name : HD
Policy Tag Name : HD
AP join Profile : HD
Flex Profile : default-flex-profile
Primary Cisco Controller Name : WLC-1
Primary Cisco Controller IP Address : 192.168.64.30
Secondary Cisco Controller Name : WLC-2
Secondary Cisco Controller IP Address : 192.168.64.29
Tertiary Cisco Controller Name : Not Configured
Tertiary Cisco Controller IP Address : 0.0.0.0
Administrative State : Enabled
Operation State : Registered
NAT External IP Address : 192.168.61.134
AP Certificate type : Manufacturer Installed Certificate
AP Certificate Expiry-time : 05/14/2029 20:25:41
AP Certificate issuer common-name : ACT2 SUDI CA
AP Certificate Policy : Default
AP CAPWAP-DTLS LSC Status
Certificate status : Not Available
AP 802.1x LSC Status
Certificate status : Not Available
AP LSC authentication state : CAPWAP-DTLS
AP Mode : Local
AP VLAN tagging state : Disabled
AP VLAN tag : 0
CAPWAP Preferred mode : IPv4
CAPWAP UDP-Lite : Not Configured
AP Submode : Not Configured
Office Extend Mode : Disabled
Link-Encryption : Disabled
Dhcp Server : Disabled
Remote AP Debug : Disabled
Logging Trap Severity Level : information
Logging Syslog facility : kern
Software Version : 17.9.3.50
Boot Version : 1.1.2.4
Mini IOS Version : 0.0.0.0
Stats Reporting Period : 180
LED State : Enabled
MDNS Group Id : 0
MDNS Rule Name :
MDNS Group Method : None
PoE Pre-Standard Switch : Disabled
PoE Power Injector MAC Address : Disabled
Power Type/Mode : PoE/Full Power
Number of Slots : 2
AP Model : AIR-AP3802I-E-K9
IOS Version : 17.9.3.50
Reset Button : Disabled
AP Serial Number : FCW2309NTGE
Management Frame Validation : Capable
Management Frame Protection : Capable
AP User Name : admin
AP 802.1X User Mode : Global
AP 802.1X User Name : Not Configured
Cisco AP System Logging Host : 255.255.255.255
Cisco AP Secured Logging TLS mode : Disabled
AP Up Time : 7 minutes 23 seconds
AP CAPWAP Up Time : 4 minutes 40 seconds
Join Date and Time : 11/05/2023 11:34:22
Join Taken Time : 2 minutes 42 seconds
Join Priority : 1
AP Link Latency : Disable
AP Lag Configuration Status : Disabled
Lag Support for AP : Yes
Rogue Detection : Enabled
Rogue Containment auto-rate : Disabled
Rogue Containment of standalone flexconnect APs : Disabled
Rogue Detection Report Interval : 10
Rogue AP minimum RSSI : -90
Rogue AP minimum transient time : 0
AP TCP MSS Adjust : Enabled
AP TCP MSS Size : 1250
AP IPv6 TCP MSS Adjust : Enabled
AP IPv6 TCP MSS Size : 1250
Hyperlocation Admin Status : Disabled
Retransmit count : 5
Retransmit interval : 3
Fabric status : Disabled
FIPS status : Disabled
WLANCC status : Disabled
USB Module Type : USB Module
USB Module State : Disabled
USB Operational State : Disabled
USB Override : Disabled
GAS rate limit Admin status : Disabled
WPA3 Capability : Enabled
EWC-AP Capability : Disabled
AWIPS Capability : Enabled
AID Management Capability : Enabled
Proxy Hostname : Not Configured
Proxy Port : Not Configured
Proxy NO_PROXY list : Not Configured
GRPC server status : Disabled
Unencrypted Data Keep Alive : Enabled
Local DHCP Server : Disabled
Traffic Distribution Statistics Capability : Enabled
Dual DFS Statistics : Disabled
AP Upgrade Out-Of-Band Capability : Enabled
AP statistics : Disabled
AP power derate Capability : Disabled
AP PMK Propagation Capability : Enabled
Mesh DCA Run Status : N/A
Last Mesh DCA Run :
Meraki Capable AP : No

WLC-1#

Leo Laohoo · ‎11-05-2023

I am not seeing anything suspicious about this output.

Is this AP in FLEX?