regulatory domain

[Anjana A]

Hello team,

Please find query description:

1.currently we arre using AIR-AP3802I-H-K9 access points for philippines location and the country code selected is CH and users are able to connect and these ap is in mode in flex connect mode and assocaited in AIR OS WLC.

-Now we are in the phase of Ap migration from AIR OS to ios-xe , so while moving the AP created ap join profile in CH also PH , AP joined the ios-xewlc but users not able to connect.

Please help to support.

Regards,

A

[marce1000]

  - Make sure to configure the correct country code(s) on the 9800 ios-xe based controller too according to :
              https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/config-guide/b_wl_16_10_cg/country-codes.html#config-country-codes
                   
 -  Also have    a checkup of the 9800  ios-xe WLC configuration with the CLI command show tech wireless and feed the output to : Wireless Config Analyzer
                               do not use a simple show tech as input for this procedure

   - You can test client connectivity on a specific  AP (need to logon to the AP for that) with :
                          show  ap client-trace events mac aa:bb:cc:01:02:03 (the latter mac address must of course be changed to that of the client ). Then during the connecting process (and later) follow up on the outputs shown or check the logs on the AP
                                       Can be useful for detailed troubleshooting

   - Further engage in full client debugging according to https://logadvisor.cisco.com/logadvisor/wireless/9800/9800ClientConnectivity , these debugs can be analyzed with Wireless Debug Analyzer

  - Outputs from the commands mentioned in https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217738-monitor-catalyst-9800-kpis-key-performa.html#anc5 can also be useful
                              afterwards and or when corrections are made in the controller's configuration 

  M.
 

[Anjana A]

the country codes are selected in the wlc:

Selected Country   : AU , CN , HK , ID , IN , J4 , KE , MY , NZ , PH , SG , TH , TW
, VN

Regulatory Domain

802.11a/n/ac: [ Indoor: -ACDEFHJKNPQSTUZ, Outdoor: -ACDEFHJKNPQSTUZ ]
802.11b/g/n: [ Indoor: -ACEFJKPQRU, Outdoor: -ACEFJKNPQRSTU ]
802.11ax/6 GHz: [ Indoor: ]

-A

[marce1000]

   -  If clients can not connect then you must execute the next steps from my first reply (too!)

 M.

[JPavonM]

Have you set the proper country code on the APs?

ap name <APNAME> country PH

[JPavonM]

By the way, country code CH is for Switzerland and not Philippines, why are you using that one?
Looking here https://www.cisco.com/c/dam/assets/prod/wireless/wireless-compliance-tool/index.html the correct AP p/n should be AIR-AP3802I-A-K9, as -H is for China, Nigeria, Bahrain and Mongolia only.