Unable to access web GUI on CISCO ISR C1111-8PLTEW

[shardge1495]

Hello i am having issues accessing the web GUI on my ISR  i have verified that secure web is enabled and i am able to ping the devices IP but when trying to HTTPS i get a "The connection was reset." error  looking for some advice on the issue thank you!

[shardge1495]

I have also tried multiple browsers and cleared the cache off my computer able to ping but no access

[Enes Simnica]

hello @shardge1495 The "connection reset" error is usually caused by misconfigured ports, certificates, or browser issues. Here’s how to troubleshoot:

• Ports/ACLs: Verify ip http secure-server is enabled and no ACL blocks port 443 or custom https....
• Certificate: If self-signed, try accepting it in your browser or regenerate it.
• Browser: Test in Chrome/Firefox incognito mode (cache/extensions can interfere).

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/https/configuration/15-sy/https-15-sy-book.html

hope it helps

-Enes

[MHM Cisco World]

Use http not https 

MHM

[Mark Elsen]

 - @shardge1495  Check logs on the ISR after you get that error message.

 M.