voice hatching

[jean-philippe airaudi]

client are expericing voice hatching : every thing looks good in dashboard ( all is green!)

VOICE CALL full web to AWS and salesforce . no latency, no high usage of ap . WIFI is only on 5Ghz and 20Mhz channel wide. clients are well dispatched into differents AP cell ( 24 clients ap1, 20 on AP2.... ) ; all devices are macbook pro

snr is optimal .

any idea ?

[aleabrahao]

You can try creating a traffic prioritization rule.

However, it would be helpful to perform packet capture during the problem to validate if anything is being discarded.

https://documentation.meraki.com/Wireless/Operate_and_Maintain/How_Tos/Firewall_and_Traffic_Shaping/Traffic_and_Bandwidth_Shaping

[jean-philippe airaudi]

Hi,

Traffic was prioritize but pb still present.

Some captures was done but difficult to get info as pb can disappear for some times... nightmare..

Thanks

[Philip D'Ath]

Does it also happen if you plug a client into the wired network?

[jean-philippe airaudi]

Hi,

We've suggested customer to test with some ethernet adaptator because all macbooks are just able to get access with wifi network : waiting for ethernet to confirm.

We are still working in diagnose wifi to see what pb could cause voice hatching.

Thanks for all