What is the Smartnet service for the 2504 license upgrade LIC-CT2504-UPG ?

[Bogdan Voiculescu]

Hi guys,

Can some one explain me what is this service for ? I have the LIC-CT2504-UPG, with the LIC-CT2504-5A (5 AP licenses adder) and I don't understeand what are the SMARTNet services for this licenses ?

Are they needed if I already have the SMARTNet service for the hardware controller ?

Do these services provide something additional on top of the hardware service ?

Thank you.

[Sandeep Choudhary · Accepted solution]

HI,

Smartnet Service Contract:

Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.

What You Get by having this contract :
Global 24-hour access to experts in the Cisco Technical Assistance Center (TAC)
Self-help support through online communities, resources, and tools
Hardware replacement options, including 2-hour, 4-hour and next business day
software updates and download from cisco website fro your controller.

Hope you got the point :)

Regards

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[Bogdan Voiculescu]

Hi Sandeep,

I know what SMARTNet Service is. The question was if I can only buy service for the WLC, and not for the WLC upgrade license for the AP. Because, from my point of view if I have SMARTNet for the WLC (base unit), SMARTNet for the APs, the other one for the license upgrade is redundant.

For future use I found that in theory you have to buy all of the 3 cases listed up (WLC, APs, WLC lic upgrade) to be 100% safe, but in some cases TAC engineer don't ask for the WLC lic upgrade license SMARTNet.

Thank you.