Cancel subscription

[coby.needle]

Hi there - could someone please tell me how to cancel my Webex subscription?  No reflection on the product, it just isn't needed any more, and I have spent an hour going in circles through the various support pages to no avail.  Thanks - Coby

[shari goudie]

Same here - we are using TEAMS now and will not need CISCO going forward.

Can someone please provide support on how to cancel our subscription?  It's virtually impossible.

[Ramon G.]

Hey Coby, have you checked this one? https://help.webex.com/en-us/5m4i4y/Delete-Your-Free-Webex-Account#id_133921

In case of an organization https://help.webex.com/en-us/npf3a8e/Delete-a-Customer-Organization-in-Cisco-Webex-Control-Hub

[tarajagan]

hi Ramon,

I paid for June 2020-2021 Webex plan. The plan automatically renewed for 2021-2022 on June 30, 2021. I don't use webex anymore. Can I get a refund when I cancel the plan? The cancelation page says that if I canceled the plan, the account will move to free account only in June 2022. Can someone please help?

1) I want to cancel the webex account

2) I want refund for the 2021-2022 charges

Thanks,
Tara

[Ramon G.]

Hi Tara, 

I'd advise to reach out Cisco Webex sales or Customer support for your refund query, I dont know up to what extend refund could be possible but they would definitely help you on that.