Control Hub Troubleshooting

[sillsc0414]

As a beginner in performing IT Admin services for the Webex Control Hub arena, I'm looking for any avenue that allows me to peak into "live" meetings when trying to provide real-time assistance for end-user support.  To provide a little background, our agency used to use the Cisco TMS and also CMS interface in order to gain this type of meeting insight.  Does Webex Control Hub provide an equivalent?

[Shalid Kurunnan Chalil]

Hi, 

If you have relevant permission in control hub, there is a troubleshooting session available to check the issues and status of a meeting.  also, with the advance troubleshooting access you can view all the live meeting in your site.  Recommended to use the help.webex.com where lot of useful information available. I found the search function is very effective. 

For reference: Advance Diagnostic and Troubleshooting in CH 

Please feel free to ask, incase you have queries related to any specific problem, the community will definitely help. 

Regards