ACI on-demand tech-support file download failed

[rubberheart]

Hi Team , 

I created one time on-demand tech-support for my ACI 2 leaf switches. 

I do see 5 files created and store in my APIC  , with all the details of the locations, etc

but when I try to download them from APIC to my local PC , it asked for username/password 

I tried all the possible credentials , but all failed.  

without those files download , I cannot give to CTAC for support.

anyone can help me with the username/password ?

thanks !

[Jason Williams]

Where do you see the prompt for username and password? 

If it's prompted by the APIC GUI, then did you try your APIC credentials? Local admin creds? 

If you're using AAA, did you make sure to also try all combinations of the AAA domains? 

Example: If you're using AAA but need to login as admin use apic#fallback\\admin as the user

Jason

[rubberheart]

thanks for your reply, Jason 

it is in APIC GUI, and YES, I was thinking it is the APIC credentials, but it failed

I tried the fallback way, the same result.

[Tomas de Leon · Accepted solution]

After the On demand Tech support is run, it is saving to the APIC controller:

apic1# cd /data/techsupport
apic1# ls -al
dbgexp_tsod-rubberheart_leaf1_sysid-211_1of3.tgz
dbgexp_tsod-rubberheart_leaf1_sysid-211_2of3.tgz
dbgexp_tsod-rubberheart_leaf1_sysid-211_3of3.tgz
dbgexp_tsod-rubberheart_leaf2_sysid-212_1of3.tgz
dbgexp_tsod-rubberheart_leaf2_sysid-212_2of3.tgz
dbgexp_tsod-rubberheart_leaf2_sysid-212_3of3.tgz

From a workstation:
-------------------
APIC IP = A.B.C.D
APIC Admin = admin

*** Password is the APIC admin password

scp admin@A.B.C.D:/data/techsupport/dbgexp_tsod-rubberheart* .

tdeleon$ scp admin@A.B.C.D:/data/techsupport/dbgexp_tsod-rubberheart* .
Warning: You are accessing the ACI APIC Controllers!
admin@A.B.C.D's password:
dbgexp_tsod-rubberheart_leaf1_sysid-211_1of3.tgz 100% 7410KB 5.2MB/s 00:01
dbgexp_tsod-rubberheart_leaf1_sysid-211_2of3.tgz 100% 745KB 6.0MB/s 00:00
dbgexp_tsod-rubberheart_leaf1_sysid-211_3of3.tgz 100% 402MB 9.0MB/s 00:44
dbgexp_tsod-rubberheart_leaf2_sysid-212_1of3.tgz 100% 7747KB 9.5MB/s 00:00
dbgexp_tsod-rubberheart_leaf2_sysid-212_2of3.tgz 100% 764KB 9.8MB/s 00:00
dbgexp_tsod-rubberheart_leaf2_sysid-212_3of3.tgz 100% 333MB 9.7MB/s 00:34

[rubberheart]

thanks

it should work , but I have use winscp to login with my tacac and I can download files from there.

just dont know why I cannot download when I use APIC GUI, any password wont work 

Thanks everyone !

[Miles Morales]

I have the same problem.

Scenario:
> ACI is running on 1.2(3m)
> ACI is configured with TACACS
> Login to APIC using TACACS login and generate tech-support logs
> GUI will ask for a username and password when you download tech-support logs from the GUI

Workaround:
> Use WinSCP/SFTP to download the tech-support files
> Use a special login on WinSCP (apic#<TACACS Server Name>\\<USERNAME>) when you enable TACACS on the ACI
> There are times the files are stored across the APIC so you will have to login to each APIC which is already a hassle

I hope this is fixed on 3.xx.

[egoepfert]

This is still a problem in 5.2(4d).  

The fact that the button exists to download and fails is kinda silly.  Doesn't work in Chrome or Edge.  A workaround is great and all, but if there's something in the GUI that doesn't work it needs to be fixed or removed.

[Robert Burns]

100%.  I'm going to get this fixed/dealt with.  

Robert

[dmicallef]

any update on this?

[RedNectar]

Hi @dmicallef,

This post is already answered. If the answer didn't answer your question, ask a new one (with reference to this one if necessary)