ACE 4710 Device Manager ERROR in loading configuration

[Toshihiko Ito]

When trying to view the status in the Monitor tab and the Config tab after you log in to the ACE 4710 Device Manager A5 (1.2) management GUI tool, I could not retrieve the status data and the following message appeared.

"Faild to upload Adimn configuration: There is error in loading configuration: Error in loading RMO config from DB:
The given index XXXXXXXXX.bak does not match table index definition"

Other features include all normal, so I can get information by using the CLI.
In addition, this configuration is redundant in the Primary / Secondary, this event occurs only on the Primary.

Other:
-XXXXXXXXX.bak is a backup that you created in the checkpoint, and it does not already exist.

-When I'm logged on to the GUI, the above message is displayed in the status bar always.

-It was not recovered by ACE restart it.

-When I try to create the same configuration in a different environment, it did not reproduce.

Could you advice such as how to recover?

Toshihiko Ito

[Cesar Roque · Accepted solution]

Hi,

try with the command #dm reload from the Admin Context and using an Admin user

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Cesar R
ANS Team

[Toshihiko Ito]

I am very sorry that the reply was overdue.
It has fixed thanks to your advice.

This problem was caused by that the special character # was contained in the name of the checkpoint backup.
After deleting this backup, I performed dm reload and CLI Sync All, and was fixed.
Thank you very much.