ACE module failure

[xayavongp]

Our ACE module v A2(2.0) recently reset itself.  This was the last boot reason.

NP 1 Failed : Nitrox Crash Detected

I can't seem to find proper documentation as to what this could mean. Any ideas ?

Thanks.

[rvavale]

Hi,

As next step, I will suggest to open TAC service request for this issue. This crash might have created

a corefile under dir core:

When you open service request, please collect below data,

- Latest showtech

- corefile from ACE, you can ftp out by running command "copy core: ftp:"

We need to analyze corefile to know root cause for this crash.

Best regards,

Rahul

[dkekai · Accepted solution]

The NITROX chipset on the ACE handles all SSL connections. There are bugs open for this issue where the ACE reloads due to NITROX chip isues.

A2[2.3] is now available and the fix for the NITROX bug is in this build.

-Daniel