alarms on WAE 512

[Srin_G]

Hello,

Just got few alarms in one of WAE's saying router unreachable.

I put the right wccp passwords, reset the cms tables and database, bounced the device but still no good. It can register with the CM but there is no traffic going through.

Major Alarms:
-------------
        Alarm ID                 Module/Submodule               Instance
   ---------------             --------------------          ---------------
   1 rtr_unreachable           WCCP/svc061/rtr10.4.12.10

     Feb  9 14:09:28.914 summer, Communication Alarm, #000001, 17000:17002
     WCCP router 10.4.12.10 unreachable for service id: 61.

   2 rtr_unreachable           WCCP/svc062/rtr10.4.12.10

     Feb  9 14:09:28.918 summer, Communication Alarm, #000002, 17000:17002
     WCCP router 10.4.12.10 unreachable for service id: 62.

Any suggestions will be appreaciated. we are running 4.2.3b

cheers

[Srin_G]

debug on wae (debug wccp all) gives the below output:

Failed to turn on exec/gl/debug/wccp/detail.Verifier didn't respond. Need to re-register verifier. (Error 64)

[Daniel Arrondo Ostiz]

Hi Srini,

As the alarm is saying, the WCCP router seems to be unreachable.

The first things to do would be verifying that they have connectivity and also that the WCCP service is properly configured on the router.

If you need help with this, you can always open a TAC service request

Regards

Daniel