oe294 is Not Registering with CM

[abithbasha]

Hi,

I am trying to register my WAE 294 with our central manager but I get below error, I am able ping our central manager address

I did the following "no cms enable" "cms deregister force" then "cms enable" but I get the below error

Registering WAAS Application Engine...
Sending  device registration request to Central Manager with address 10.75.36.4
Failed to contact CM 10.75.36.4(Unmarshaled: 9001). Please check connectivity wi
th CM device and status of management service on CM.
register: Registration failed(512).
cms: unable to register node

FAILED to enable management services

[Nicolas Fournier]

Hi,

Can you also make sure that the 294 can reach the CM through TCP port 443?

To verify, you can telnet from the WAE:

> telnet <CM-IP> 443

Nicolas

[abithbasha]

Hi Nicolas,

Thanks for the reply, yes it is accessible over 443 to the CM as below

AME-US-HSC-WA01#telnet 10.75.36.4 443
Trying 10.75.36.4...
Connected to 10.75.36.4.
Escape character is '^]'.

[Nicolas Fournier]

Hi,

If that is the case, can you take a sniffer of the traffic exchanged between the accelerator and the CM when you try to register.

To do so, open two sessions to the 294.

On the first one start a capture:

> tethereal -s 1600 -w Register.pcap -f "host 10.75.36.4"

On the second one, try to register with the CMS enable.

Once the process has finished, stop the capture (CTRL+C) and retrieve the file from the WAE hard drive.

Regards,

Nicolas

[abithbasha]

Hi Nicolas,

The issue got resolved, the below is the resolution

You can telnet from the WAVE to the CM, connectivity is not an issue.

I did find that telnet from the DC and doing a show statistics connection yielded only partial results and a frozen session.

Telnet from the local router and command yielded normal response.

I suspected a MTU issue if the WAVE is not listening to the TCP adjust on the LAN interface. WAVE 294 has a separate interface for management that sits on the LAN.

Adjusted MTU on that interface to that of the Tunnel ( 1400 ) and issue resolved