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“Use Serviceability Features to Troubleshoot your Cat9K as a Cisco TAC Engineer”

This event took place on Tuesday 1st, December 2020 at 10hrs PDT 

This event provides an introduction to the main Cat9K serviceability features. Serviceability is the provision of the necessary tools and features to service a Cisco product and to allow the end-user to monitor, identify faults, troubleshoot, and restore service.

You will learn how these tools and features work and apply your knowledge on the platform. The main goal is to efficiently troubleshoot a live network (even in degraded conditions) and to identify the root cause or trigger of a problem without the need to reproduce the “broken” state.

Our focus will be on Polaris IOS-XE 17.3.1 and earlier serviceability features for the Catalyst 9x00 series.


  • Serviceability Overview
  • Packet Tracer (SPF – Show Platform Forward and PSV – Packet State Vector)
  • CPU Path (CPU Path Packet Capture – NETDR Style, CoPP, FED logging, etc.)
  • Tech Support Packages
Featured Speaker
acespede.jpg Aaron Cespedes is a Technical Consulting Engineer on the Enterprise Routing & Switching team at the Customer Experience (CX) Center in Mexico. He has worked with different Cisco Catalyst Switching Platforms, including backbone technologies, for 7+ years, and specializes in Switching technologies. Aaron holds a Bachelor’s degree in Telecommunications from the Universidad Politecnica of Costa Rica. He holds a CCNP in R&S certifications. He currently pursues a CCIE in R&S.

For more information, visit the networking category.

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