Support Talks- How to determine a legitimate hardware issue
(Live event - Thursday 13 May, 2020 at 9:30 am Pacific/ 12:30 pm Eastern / 6:30 pm Paris)
This event had place on Thursday 13th, May 13 at 9:30hrs PST
This event helps you to understand legitimate hardware failures versus other scenarios that present themselves as hardware issues but may be something else. Use cases, examples, and steps that can be taken to differentiate between these issues are be provided.
What is Hardware Failure?
What is Non-Hardware Failure?
Hardware & Non-hardware Failure Examples
Ambrose Taylor is a Technical Leader with the Customer Delivery team at Cisco. He has over 10 years of experience in the IT industry. He has been working at Cisco for eight years, starting in the Catalyst Switching team in 2013. He has been a technical leader for Catalyst products for two years. Ambrose holds a CCIE Enterprise Infrastructure #60254.
Nathan Pan is a Technical Consulting Engineer with the Enterprise Routing and Switching team at Cisco. He has over five years of experience in the IT Industry. He has been working at Cisco for five years, starting in the Catalyst Switching team in 2016 and has been a Tech Lead in the Enterprise Switching team for three years. This year, Nathan will transition to Technical Leader for Catalyst products.