06-10-2010 02:11 PM
Marcos,
I was setting up our Thunderbolt appliance for our in-house use today and it looks like I have a bad USB stick. I ended up using the USB stick from the 2nd appliance we have, but I’m going to need to get this bad one replaced.
When you plug it in, the diag LED on the appliance flashes rapidly. I found a post on the community forum here –
https://supportforums.cisco.com/thread/2023735?tstart=0
I’m having exactly the same problem. Just let me know what you need to get another USB stick out to me. Thanks.
Roger Philyaw
06-11-2010 07:28 AM
Hi Roger,
This has more times than not in the past turned out to be the fault of the APP1000 chassis rather than a bad USB key. While you wait for Marcos to send you a replacement key, you might try giving an extra hard push to the existing key to see if you can get it to seat. Another trial user had better luck by using a short USB extension cable between the APP1000 and the USB key.
-mike
06-11-2010 12:14 PM
Mike,
Thanks...I'll give that a try and let you know how it goes.
06-14-2010 07:47 PM
How did this go? Do I need to send you a new appliance or USB key?
Thanks a lot Roger.
Marcos
06-15-2010 07:23 AM
Marcos,
Yes, I need a new USB key...I tried reseating and tried the key in 2 different monitoring appliances with the same result.
Thanks.
Roger Philyaw
Systems Engineer
CHOICE I.T. Services
200 Trans Air Dr.
Suite 400
Morrisville, NC 27560
919-714-7586 direct
919-395-5545 cell
www.choiceitservices.com
06-15-2010 07:26 AM
We will process the RMA immediately.
Thanks,
Marcos
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