I have a client trying to install the Cisco VPN Client (version 5 - for Windows 7) on a laptop that has an Intel i3 processor.  The client has been installed on other Win7 systems with no problem but when he installs on this system he gets the following error: This installation package is not supported by this processor type. Contact your product vendor. Any ideas as to why the install isn't working?  Thanks. ... View more

Have an SRW202 4 and we are trying to troubleshoot some intermittent connectivity issues at the site.  All ports on the switch have been forced to run at 100M Full.  After making that change, should either the switch or the attached computers/devices need to be rebooted to make the change take affect? ... View more

Have an SRW2024 switch and need to capture log entries. I'd like to capture the entries on a Windows server, using syslog or whatever method will work best.  I'm just not familiar with how to set this up and get it working. Is there documentation out there that outlines how to do this, or some tips anyone can offer to help out? Thanks. ... View more

I've recently setup a SA520W and a m trying to configure it for load balancing.  I have DSL (soon to be switched over to T1) and a wireless provider (Clearwire) as ISP's.  I have only assigned a few protocols to use the secondary (wireless) connection but when the users are on the web their access is noticeably slower when load balancing is enabled.  If I only have a few protocols using the optional WAN port, why would performance be affected?  I understand the wireless connection is probably slower but I'm just not sure I understand why it would even enter into the equation when users are on the web.  I have switched settings back to failover only, using the primary WAN port and performance improved immediately. Is there anything I'm missing as far as configuring the load balancing?  The options there seem limited but maybe I'm just not seeing everything. ... View more

I have a client with an AP541n, most recent firmware installed.  When he logs into the management interface (via IP using Google Chrome browser), it will work for a few minutes and then just disappear.   If he attempts to reload the page he gets a message similar to a website being down (page cannot be displayed).  The idle timeout has been extended to 4 hours, but this can happen at any point while logged into the interface. Has anyone else had this problem pop up?  My client is really happy with the AP's performance but is getting somewhat frustrated with the interface. ... View more

I'm really having some headaches with the WAP.  My initial problem was no ethernet when plugged into the 8 port POE switch.  So I moved to a 24 port 10/100 switch and got ethernet but had connection issues.  I throttled down the uplink port on the WAP to 100Mbps and now I'm just not talking to the WAP at all.  Can't ping it from my PC, but the TBA sees it.  Try to connect to it from the TBA and am not able to.  In fact, the WAP isn't the only device I can't connect to from the TBA.  I can connect to my UC520, but can't connect to either my 8 or 24 port switches (ESW 8 and 24).  I just get a blank page when it attempts to make the connection.  The devices look like they're ok on the dashboard, tho.  So I'm not really sure where this strangeness is coming from! Any ideas on either the WAP or my inability to connect to the switches? ... View more

We're just getting started with our Thunderbolt setup, so please bear with me as I have what are sure to be some questions that may have already been addressed at some point. Setup of the appliance actually went pretty easily on our network.  I do have some questions on device discovery and what I'm seeing on the customer topology page.  Here's our basic setup - SA540 handling firewall duties, UC520 handling Cisco phones and desktops, ESW 24 port 10/100 switch and now of course the 8 port POE switch and WAP you folks provided.  What I'm seeing on the topology layout doesn't exactly represent how things are connected here...but I think I can work with that with the ability to manually move the items.  I do, however, see a lot of items with a red 'X', specifically our UC520 and the attached Cisco phones.  I was also surprised that the 24 port ESW switch wasn't fully detected, I had to go in and manually enter information about it.  The WAP is giving me a bit of a headache as well...I'm constantly being asked to provide credentials for it, and when I do they just don't seem to take hold.  I'm also now getting a couple of notifications that the device is down when my laptop is currently connected to it and it looks to be working just fine. So...any suggestions or tips or whatever anyone can suggest would really be appreciated.  I think this looks like a usable solution for a small network environment...just need to clean it up a little bit on my end so I can make better sense of it. Thanks. ... View more

I have a Linksys SRW2024 switch in place at a site.  The client has introduced several Windows 7 desktops into the network. They are having intermittent loss of internet (and to a lesser extent, LAN) connectivity.  It appears to be totall random, the system will be working fine and then just drop its internet connection.  A reboot doesn't help.  I've upgraded NIC drivers, tried static IP addresses, nothing seems to be working!  My router is not a Cisco (Fortigate FG60B), and the router support folks don't think it's an issue with their appliance.  I've done some troubleshooting with Microsoft including gathering network info on one of the problem systems.  I'm posting that info here in hopes someone can take a look and offer some advice.  Would a firmware update on the switch be appropriate?  The current firmware is version 1.2.1 and boot version is 1.01.  Info from Microsoft diags is posted below.  I'm really at a loss as to what could be happening here and would appreicate any feedback! ... View more

We just recently setup the Cisco UCC server version 1.6.  It's working pretty well, but I do have a user who's highlighted some problems we're having.  I'm posting what he sent to me and would appreciate any suggestions anyone can offer.  If I need to post these in a different forum, please let me know where I need to go.  Thanks. Here's what he sent: ... View more