ACBClient SDK first call earspeaker

[matous.kratochvil]

Hello,

First call initialised after start, app build on ACBClient SDK, use ear-speaker instead of speakerphone. When headphones are connected and disconnected the audio is form speakerphone.

I tried "setAudioDevice(&self.speakerPointer)" in "ucDidStartSession" and also in "call(_ call: ACBClientCall!, didChange status: ACBClientCallStatus)" on status "ACBClientCallStatusInCall" but i didn't work. I called the same logic that I have when I handle headphones connected/disconnected event "audioRouteChangeListener(notification:Notification)"

All others calls have audio form speakerphone.

TestDevice:

iPhone 5s, version iOS 11.2.5

Reagards,

Matous

[racdavie]

Hi Matous.

Thank you for raising this issue with us, can you confirm if you are starting the app with the earphones plugged in? Is the sound coming through in that case?

Are you seeing the issue with any other apps on the device?

Cheers,

Rach D

[matous.kratochvil · Accepted solution]

Hi Rachel,

the problem is solved by using 'Remote Expert Mobile SDK Advanced for iOS 11.6.1.10000-7-ES4'

Thank you for your reply.

Regards

Matous