Rich text messages sent from bots (botkit) appear as blank/empty messages on Jabber Mobile.
This happens even if I strip out all the formatting (buttons, forms, etc.) and build the stanza in the most basic form:
reply_message.stanza = xml `<message to="${to}" type="${type}"><html xmlns="http://jabber.org/protocol/xhtml-im"><body xmlns="http://www.w3.org/1999/xhtml">Test message.</body></html></message>`;
This is a huge issue as it breaks the bot ux on mobile and takes Cisco Jabber out of the running as a viable chatbot solution.
Accepted Solutions
I have found a partial solution.
The first <body> tag in the stanza is the message text that goes to mobile. If this is section is omitted or blank the message will appear blank on mobile. **If it contains any markup it will throw an xml parser error so it has to be plain text.** As long as there is text in the first body field, the button will appear on mobile. But as @dstaudt mentioned, the button text is "OK" and this cannot be changed. Also, if the message has multiple buttons, only the first will show.
I have found a partial solution.
The first <body> tag in the stanza is the message text that goes to mobile. If this is section is omitted or blank the message will appear blank on mobile. **If it contains any markup it will throw an xml parser error so it has to be plain text.** As long as there is text in the first body field, the button will appear on mobile. But as @dstaudt mentioned, the button text is "OK" and this cannot be changed. Also, if the message has multiple buttons, only the first will show.
