Hello All,
We're deploying Jabber across 2 clusters, first is in North America the other in Europe.
In a single cluster deployment, the _collabedge SRV record is pointed to the A record for the VCS-E server. This configuration works as designed, no problems.
According to the Gateways chapter in the Cisco Collaboration doc(link below) GEODNS provides a mechanism via SRV or CNAME records to handle the traffic for clusters in 2 different regions. Unfortunately our current DNS provider does not support GEODNS so we tried to use M$ Azure's Traffic Manager to handle the _collabedge SRV record. Using Traffic Manager the SRV record hosted by our DNS provider points to domain-vcs.trafficmanager.net(A record in Azure), which resolves to NA-VCSE.domain.com or EU-VCSE.domain.com depending on where the Jabber client query is coming from. Outside of the Jabber client, the name resolution works as designed, ie depending on where the query comes from the DNS lookup returns the correct VCSE server from the Azure trafficmanager.net A record. The Jabber client returns "could not discover network service" and fails.
We've opened a TAC case and were told "Jabber is not intelligent enough to handle a traffic manager as the pointer for your SRV records" .. "As it is still in the process of being developed, it has not yet been standardized, and as such is not directly supported by TAC" .. "Currently the method of support for this is through the Developer’s forums, where the user community can post threads and interact with the Dev Team". Which is the reason I'm posting here.
Does anyone here have a similar situation where using a Traffic Manager worked for the Jabber client? How did you get it working if so?
Before we move our domain to a provider that supports GEODNS directly using SRV or CNAME records .. does anyone here have a deployment of Jabber across 2 clusters using a DNS provider that supports GEODNS working as described in the doc below? Can you recommend a good provider that supports GEODNS?
Cisco Collaboration doc, Gateways chapter:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/gateways.html#71914
