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Jabber Guest Calls from iPhone Fail intermittently from IPHONE ERROR :

Jabber Guest Calls from iPhone Fail intermittently from IPHONE ERROR :

Call failed with error: The server was unable to communicate with the media controller.

-from PC the calls are always working fine .

-JG domain :mohap.gov.ae         

-exp's version :14.0.1

-Jabber Guest: main_11.1.2.11

 

IOS Versions tested 15.3 , 15.2 , 12.1

 

EXP-E is a dual NIC with NAT IP address

Errors on Jabber guest C

 

 

-- 2022-02-02 15:33:47.621 INFO [0x1701e3000] - [CommonMedia][CreateBasicConnections] Alert! Audio Connection object is NULL or Allocate resource failed. Will retry 1 more time

-- 2022-02-02 15:33:47.633 INFO [0x1701e3000] - [CommonMedia][CreateBasicConnections] creating audio connectionGroup

-- 2022-02-02 15:33:47.633 INFO [0x1701e3000] - [CommonMedia][CreateBasicConnections] creating audio connections

-- 2022-02-02 15:33:47.633 INFO [0x1701e3000] - [CommonMedia][CreateBasicConnections] Alert! Audio Connection object is NULL or Allocate resource failed. Will retry 0 more time

-- 2022-02-02 15:33:47.645 INFO [0x1701e3000] - [CommonMedia][InitWithIce] Alert! Couldn't create connections, Connection Manager not initialized.

-- 2022-02-02 15:33:47.645 ERROR [0x1701e3000] - [JGCall-Impl][handleConnect] Failed to initialize the ice machine

-- 2022-02-02 15:33:47.645 INFO [0x1701e3000] - [CommonMedia][SetLocalRenderSink] Method entered

-- 2022-02-02 15:33:47.645 INFO [280c580] - -[CJGuestCall eventDidChange:] < eventDidChange - event count: 1 > /Users/admin/jenkins/workspace/JABBERC_IOS_REDIST/JabberGuest/JabberGuestSDK/JabberGuestSDKLib/CJGuestCall.mm 919

-- 2022-02-02 15:33:47.646 ERROR [280c580] - -[CJGuestCallViewController guestCall:failedWithError:] < Call failed with error: The server was unable to communicate with the media controller. > /Users/admin/jenkins/workspace/JABBERC_IOS_REDIST/JabberGuest/JabberGuestSDK/JabberGuestSDKLib/CJGuestCallViewController.mm 2399

 

1 REPLY 1
alexstev
Cisco Employee

 

Hi @MOHAPNetwork80769,

 

This is a tough one. There is another discussion from a few years ago about this and they made the call from Desktop instead of iPhone and got the detailed error messages. For them it turned out to be something called a TURN error.

 

 

 

Hope this helps!

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