02-03-2022 02:19 AM
Jabber Guest Calls from iPhone Fail intermittently from IPHONE ERROR :
Call failed with error: The server was unable to communicate with the media controller.
-from PC the calls are always working fine .
-JG domain :mohap.gov.ae
-exp's version :14.0.1
-Jabber Guest: main_11.1.2.11
IOS Versions tested 15.3 , 15.2 , 12.1
EXP-E is a dual NIC with NAT IP address
Errors on Jabber guest C
-- 2022-02-02 15:33:47.621 INFO [0x1701e3000] - [CommonMedia][CreateBasicConnections] Alert! Audio Connection object is NULL or Allocate resource failed. Will retry 1 more time
-- 2022-02-02 15:33:47.633 INFO [0x1701e3000] - [CommonMedia][CreateBasicConnections] creating audio connectionGroup
-- 2022-02-02 15:33:47.633 INFO [0x1701e3000] - [CommonMedia][CreateBasicConnections] creating audio connections
-- 2022-02-02 15:33:47.633 INFO [0x1701e3000] - [CommonMedia][CreateBasicConnections] Alert! Audio Connection object is NULL or Allocate resource failed. Will retry 0 more time
-- 2022-02-02 15:33:47.645 INFO [0x1701e3000] - [CommonMedia][InitWithIce] Alert! Couldn't create connections, Connection Manager not initialized.
-- 2022-02-02 15:33:47.645 ERROR [0x1701e3000] - [JGCall-Impl][handleConnect] Failed to initialize the ice machine
-- 2022-02-02 15:33:47.645 INFO [0x1701e3000] - [CommonMedia][SetLocalRenderSink] Method entered
-- 2022-02-02 15:33:47.645 INFO [280c580] - -[CJGuestCall eventDidChange:] < eventDidChange - event count: 1 > /Users/admin/jenkins/workspace/JABBERC_IOS_REDIST/JabberGuest/JabberGuestSDK/JabberGuestSDKLib/CJGuestCall.mm 919
-- 2022-02-02 15:33:47.646 ERROR [280c580] - -[CJGuestCallViewController guestCall:failedWithError:] < Call failed with error: The server was unable to communicate with the media controller. > /Users/admin/jenkins/workspace/JABBERC_IOS_REDIST/JabberGuest/JabberGuestSDK/JabberGuestSDKLib/CJGuestCallViewController.mm 2399
02-23-2022 01:24 PM
This is a tough one. There is another discussion from a few years ago about this and they made the call from Desktop instead of iPhone and got the detailed error messages. For them it turned out to be something called a TURN error.
Hope this helps!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide