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Jabber OnTelephonyConversationStateChanged Conversation Id Global ID

jamieathom
Level 1
Level 1

Hi Folks!

 

I'm playing around with building a plug-in for Jabber but the key thing I need is a useful call identifier.

 

The OnTelephonyConversationStateChangedfunction returns a "Conversation Id" but I'm not really clear what that represents, it doesn't seem to align with Conversation ID in the CDR record. It'd be much more useful to get the Global Call ID here, is that possible?

 

What does Conversation ID as returned by OnTelephonyConversationStateChangedfunction mean? Can I change it? Is there a way to get Global Call ID in a Jabber plugin?

 

Thanks for your advice!

2 Replies 2

dstaudt
Cisco Employee
Cisco Employee
Unfortunately the CUCM Global Call ID is not exposed via Jabber SDK.

If using CTI (TAPI or JTAPI) to remotely monitor a Jabber PC/Mac device,
you could access the Global Call ID, as it is provided by both of those
APIs.

Thanks for that response, it is a real shame this Global Call ID is not available to Jabber.

 

What is the Conversation ID that is exposed to the Jabber SDK? What else does that correlate with?

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