Jabber SDK DeviceRegAuthentication failure

[david_legrand]

Hello,

When using the sample available with the Jabber SDK 11.8.3, it is working perfectly in my lab.

But when I am using it on a customer site, I can login, select the Device associated to an end user, but then I receive the following error message "DeviceRegAuthentication failure".

Here is the environment of my customer :

CUCM : 11.5.1.16900-16

Jabber SDK 11.8.3

Firefox plugin

I have also tried Jabber SDK 11.8.2 with Firefox / Chrome, I face a problem at the same step. I see the following error in the browser : connection lost to the CUCM.

I have check the user rights, he has CTI enable and standard user roles.

The phone allows CTI control.

I see the CTI Manager service up and running.

Could you help me troubleshooting this issue ?

Thanks in advance

David

[dstaudt]

Troubleshooting would probably require taking at look at low-level logs for the SDK - I would suggest opening a ticket with DevNet Developer Support for investigation: https://developer.cisco.com/site/support/