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- About david_legrand
david_legrand
Enthusiast
Activeo Suisse is a Swiss based company providing best-in-class Collaboration Solutions and Customer Experience expertise.
Our primary objectives are to support our clients for enhanced workflow, optimum performance and ensure better business continuity and efficient B2B and B2C collaboration.
Our partners :
Cisco for Collaboration portfolio : Video, Unified Communications & Contact Center....
Verint for Customer Experience portfolio : Recording, Quality Monitoring, WorkForce Management, Speech Analytics, Enterprise Feedback Management...
We help you optimise your current environment, making it more cost-effective and efficient, while allowing you to innovate and exploit new opportunities with agility.
We deliver Collaboration solutions both on premise and “As A Service” to our customers, as well as consulting and after sales suppport, 24/24 worldwide.
Activeo Suisse is a Swiss based company providing best-in-class Collaboration Solutions and Customer Experience expertise.
Our primary objectives are to support our clients for enhanced workflow, optimum performance and ensure better business continuity and efficient B2B and B2C collaboration.
Our partners :
Cisco for Collaboration portfolio : Video, Unified C
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Member since
08-31-2015
42
Posts
16
Helpful
2
Solutions
Created by
david_legrand
in Contact Center
in Contact Center
03-24-2020
04:31 AM
03-24-2020
04:31 AM
Hello Marek, Thanks for your reply. I have installed ES12, I have manually updated the JRE binaries to SE7 121 and I have updated the registry according the Cisco documentation. ( https://www.cisco.com/c/en/us/support/docs/contact-center/unified-customer-voice-portal-1161/214541-how-to-enable-tls-1-2-on-different-inter.html#anc6 ) Without that, CVP 11.5 doesn't support TLS 1.2 which was only supported by the server I am sending requests to. Next time, I will upgrade to CVP 11.6, it was not possible at that time, that's why I used this way. Thanks again for your help and to my colleague Matthias Neubacher. David
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Created by
david_legrand
in Contact Center
in Contact Center
03-20-2020
04:44 PM
03-20-2020
04:44 PM
Hello Marek, I have imported what is for me the required public certificate, but it doesn't help. In the same time, one of my colleague told me that I have to activate TLS1.2, as it is not enabled by default on CVP 11.5 I have activated TLS 1.2 as described in section "Procedure to Enable TLS 1.2 in Interface 2" from following document. https://www.cisco.com/c/en/us/support/docs/contact-center/unified-customer-voice-portal-1161/214541-how-to-enable-tls-1-2-on-different-inter.html#anc6 I doesn't work, I think I need ES12 according to the table. I will try this next week. David
... View more
03-05-2020
05:40 AM
Hello, For information, here is the answer I've received from support. I need to call this url : https://<ECE web server>/system/web/apps/liteagent/?wsname=https://<parent domain FQDN>/ and replace <parent domain FQDN> by the domain of the main page. With that, it works like a charm. Thank you @dekwan David
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Created by
david_legrand
in Contact Center
in Contact Center
03-04-2020
09:06 AM
03-04-2020
09:06 AM
Hello Marek, Thank you very much for your help. I will try this. I just wonder why in the Cisco dCloud environment, I didn't had to do something like this. I'll let you know. David
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Created by
david_legrand
in Contact Center
in Contact Center
03-02-2020
03:54 AM
03-02-2020
03:54 AM
Hello, I have developed a CVP script that uses Rest_Client step to collect information from a third party tool. This scripts starts with a POST request to get a token. This scripts runs like a charm on PCCE dcloud 12.0 When deploying this application on my on Prem platform, running CVP 11.5, I face the following error : Caused by: javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure Do you think this can be caused by Firewall / Network issue, by an error on the CVP components or by my CVP application itself ? Thanks in advance for your help David
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Labels:
02-09-2020
11:47 PM
Hello Gery, Thanks for your quick answer. I had activated CORS option, but it doesn't help. David
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02-09-2020
05:55 AM
Hello, Is it possible to change the ECE webserver options to display the agent gadget into another web site ? In the screenshot below, we can see that the content is blocked by security policy. Thanks in advance David
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Labels:
Created by
david_legrand
in DevNet Sandbox
in DevNet Sandbox
02-09-2020
03:13 AM
02-09-2020
03:13 AM
Hello, Thanks for your message. Unfortunately, I don t see this option. I have tried to create a sandbox with my google account and not through my Cisco ID. In this case, I have received the VPN credentials and I see output in the topology windows. I have attached screenshots about this. David
... View more
Created by
david_legrand
in DevNet Sandbox
in DevNet Sandbox
02-07-2020
03:27 AM
02-07-2020
03:27 AM
Hello, I don t receive notification on my email address with VPN connection details. I don t see anymore the output command I could use before to retrieve it. Can you help me on that ? David
... View more
03-11-2019
09:54 AM
Hello,
I am creating a custom element in CVP studio. It is working fine. I have created several exit states, but I wonder how to set one of this exit. It is by default going to "done" exit, what method can I use to set a specific one.
//My exit state declaration
ExitState Failed = new ExitState("Failed", "Failed", "Authentication failure"); ExitState Success = new ExitState("Success", "Success", "Authentication success"); ExitState error = new ExitState("error", "error", "Error"); ExitState done = new ExitState("done", "done", "done");
//
Is there a method like ActionData.SetExitState ?
Thanks In advance
David
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Labels:
Created by
david_legrand
in Contact Center
in Contact Center
09-12-2017
12:54 PM
09-12-2017
12:54 PM
Hi Denise, Thank you so much for your useful answer. Meilleures salutations / Best Regards David Legrand Senior Consultant Mobile : +41 76 388 51 21 Email : dlegrand@activeo.com<mailto:dlegrand@activeo.com> Activeo Suisse Avenue des Uttins 1, 1180 Rolle, Switzerland <http://www.facebook.com/pages/Activeo/362242060540489>[Twitter]<https://twitter.com/activeo>[LinkedIn]<http://www.linkedin.com/company/activeo> www.activeo.com<http://www.activeo.com/> Limebridge global alliance partner
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09-12-2017
10:50 AM
Dear all, Do you know if there is a way to change the tab displayed in Finesse when a call is coming or ending ? David
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Labels:
05-15-2017
10:38 PM
Hi all,
I faced the same in my lab. I fixed the issue by synchronizing sideA on itself and purging message log through icmdba (ucce 11.5)
David
... View more
05-12-2017
01:00 PM
Hello Geoff,
I faced the same, I fixed it following your instructions
David
... View more
Created by
david_legrand
in Contact Center
in Contact Center
04-18-2017
09:34 AM
04-18-2017
09:34 AM
Hi Denise, I have opened a case about this. (Case 682073684). According to Joe, any time we close the browser, we will have to enter username to preserve security. Best regards David
... View more
03-24-2020
Hello Marek,Thanks for your reply. I have installed ES12, I have
manually updated the JRE binaries t...
03-20-2020
Hello Marek,I have imported what is for me the required public
certificate, but it doesn't help.In t...
03-05-2020
Hello, For information, here is the answer I've received from support. I
need to call this url : htt...
03-04-2020
Hello Marek, Thank you very much for your help. I will try this. I just
wonder why in the Cisco dClo...
03-02-2020
Hello, I have developed a CVP script that uses Rest_Client step to
collect information from a third ...
02-09-2020
Hello Gery, Thanks for your quick answer. I had activated CORS option,
but it doesn't help. David
02-09-2020
Hello, Is it possible to change the ECE webserver options to display the
agent gadget into another w...
Created by
david_legrand
in DevNet Sandbox
02-09-2020
02-09-2020
Hello,Thanks for your message. Unfortunately, I don t see this option. I
have tried to create a sand...
Created by
david_legrand
in DevNet Sandbox
02-07-2020
02-07-2020
Hello, I don t receive notification on my email address with VPN
connection details. I don t see any...
03-11-2019
Hello, I am creating a custom element in CVP studio. It is working fine.
I have created several exit...
09-12-2017
Hi Denise,Thank you so much for your useful answer.Meilleures
salutations / Best RegardsDavid Legran...
09-12-2017
Dear all,Do you know if there is a way to change the tab displayed in
Finesse when a call is coming ...
Created by
david_legrand
in Unified Communications Infrastructure
08-23-2017
08-23-2017
Hello,I have upgraded my UCCE platform from release 11.5 to 11.6I am
facing an issue in the Finesse ...
05-15-2017
Hi all, I faced the same in my lab. I fixed the issue by synchronizing
sideA on itself and purging m...
Public Statistics
| Date Registered | 08-31-2015 07:48 AM |
| Date Last Visited | 04-01-2020 04:53 AM |
| Total Messages Posted | 42 |
| Total Helpful Votes Received | 16 |
Helpful Votes Given To
Helpful Votes From
