About david_legrand

david_legrand · 07-12-2022

Dear all, My environment : UCCX 12.5 Here is is my use case : I have a standard UCCX Call flow, routing a call to an agent. In the same time, I want to trigger a HTTP trigger flow from a 3rd party application, for updating a Call Variable related to ...

david_legrand · 01-21-2022

Dear all, My environment :UCCX 12.5Custom Agent desktop built on Finesse APIs I would like to display on my custom agent desktop, UCCX RealTime queues activity. Unfortunately, queue activity is not updated through Finesse UCCX APIs (it works for UCCE...

david_legrand · 07-09-2020

Hello, When using the sample available with the Jabber SDK 11.8.3, it is working perfectly in my lab. But when I am using it on a customer site, I can login, select the Device associated to an end user, but then I receive the following error message ...

david_legrand · 03-02-2020

Hello, I have developed a CVP script that uses Rest_Client step to collect information from a third party tool.This scripts starts with a POST request to get a token.This scripts runs like a charm on PCCE dcloud 12.0 When deploying this application o...

david_legrand · 02-09-2020

Hello, Is it possible to change the ECE webserver options to display the agent gadget into another web site ? In the screenshot below, we can see that the content is blocked by security policy. Thanks in advance David

david_legrand · 07-14-2022

Hi Elliot, On my http script, I have created a local Contact variable. I try to assign the new contact variable with the correct value. I think that's where I stuck. According to this Cisco doc, I've used the Get trigger Info to treat the interaction...

david_legrand · 07-13-2022

I am trying to update regular Call Variables. (Call Variables from 1 to 10). I probably missed something, I will try again.

david_legrand · 07-13-2022

Thank you Elliot, I can now retrieve information coming from a previous interaction through the session steps. One last question, once I have the identified session on the http script, do you think I can update Call Variable on the active call routed...

david_legrand · 07-12-2022

Hello Elliot, First, thanks for your quick reply. Just to be sure, that's what I did on the Voice script : Using a "Get Session" stepUsing a "Get Session info" stepUsing a "Session Mapping" step (with Calling number, my common identifier with HTTP sc...

david_legrand · 01-21-2022

Hi Bill,Thanks for your answer.I don't think that I can reuse the Queue statistics gagdet outside of Finesse.When trying to call the permalink from my custom desktop, I get a CORS error message.Reason: CORS header ‘Access-Control-Allow-Origin’ missin...

Member Since	‎08-31-2015 07:48 AM
Date Last Visited	‎07-20-2022 12:01 AM
Posts	51
Total Helpful Votes Received	16

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Jabber SDK DeviceRegAuthentication failure

Cisco CVP Rest Client Handshake Exception

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