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- About david_legrand
david_legrand
Enthusiast
Activeo Suisse is a Swiss based company providing best-in-class Collaboration Solutions and Customer Experience expertise.
Our primary objectives are to support our clients for enhanced workflow, optimum performance and ensure better business continuity and efficient B2B and B2C collaboration.
Our partners :
Cisco for Collaboration portfolio : Video, Unified Communications & Contact Center....
Verint for Customer Experience portfolio : Recording, Quality Monitoring, WorkForce Management, Speech Analytics, Enterprise Feedback Management...
We help you optimise your current environment, making it more cost-effective and efficient, while allowing you to innovate and exploit new opportunities with agility.
We deliver Collaboration solutions both on premise and “As A Service” to our customers, as well as consulting and after sales suppport, 24/24 worldwide.
Activeo Suisse is a Swiss based company providing best-in-class Collaboration Solutions and Customer Experience expertise.
Our primary objectives are to support our clients for enhanced workflow, optimum performance and ensure better business continuity and efficient B2B and B2C collaboration.
Our partners :
Cisco for Collaboration portfolio : Video, Unified C
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Member since
08-31-2015
33
Posts
6
Helpful
1
Solution
03-11-2019
09:54 AM
Hello,
I am creating a custom element in CVP studio. It is working fine. I have created several exit states, but I wonder how to set one of this exit. It is by default going to "done" exit, what method can I use to set a specific one.
//My exit state declaration
ExitState Failed = new ExitState("Failed", "Failed", "Authentication failure"); ExitState Success = new ExitState("Success", "Success", "Authentication success"); ExitState error = new ExitState("error", "error", "Error"); ExitState done = new ExitState("done", "done", "done");
//
Is there a method like ActionData.SetExitState ?
Thanks In advance
David
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Created by
david_legrand
in Contact Center
in Contact Center
09-12-2017
12:54 PM
09-12-2017
12:54 PM
Hi Denise, Thank you so much for your useful answer. Meilleures salutations / Best Regards David Legrand Senior Consultant Mobile : +41 76 388 51 21 Email : dlegrand@activeo.com<mailto:dlegrand@activeo.com> Activeo Suisse Avenue des Uttins 1, 1180 Rolle, Switzerland <http://www.facebook.com/pages/Activeo/362242060540489>[Twitter]<https://twitter.com/activeo>[LinkedIn]<http://www.linkedin.com/company/activeo> www.activeo.com<http://www.activeo.com/> Limebridge global alliance partner
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09-12-2017
10:50 AM
Dear all, Do you know if there is a way to change the tab displayed in Finesse when a call is coming or ending ? David
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Labels:
05-15-2017
10:38 PM
Hi all,
I faced the same in my lab. I fixed the issue by synchronizing sideA on itself and purging message log through icmdba (ucce 11.5)
David
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05-12-2017
01:00 PM
Hello Geoff,
I faced the same, I fixed it following your instructions
David
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Created by
david_legrand
in Contact Center
in Contact Center
04-18-2017
09:34 AM
04-18-2017
09:34 AM
Hi Denise, I have opened a case about this. (Case 682073684). According to Joe, any time we close the browser, we will have to enter username to preserve security. Best regards David
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Created by
david_legrand
in Contact Center
in Contact Center
03-24-2017
09:08 AM
03-24-2017
09:08 AM
Hi Denise, Many thanks for your help. When we have a look on the cache of the browser, the login is a session variable, as a consequence, anytime I close the browser, I have to enter login again. Only extension and mobile agent options are persistent, Did I miss something in the configuration ? David
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Created by
david_legrand
in Contact Center
in Contact Center
03-22-2017
02:56 PM
03-22-2017
02:56 PM
What I know for sure : I have enabled SSO. It is working fine. In release 11.5 the login page page has only one field, agent ID. Agents have to enter their login (something like xxx@xxx.xx ) If SSO login succeed, agent reach pre login page. No need for the agents to enter password anymore, the credentials are checked by the IDP. The agent has to enter their phone extension and if needed mobile agent option. I wish I could find a way to avoid first login page. David
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Created by
david_legrand
in Contact Center
in Contact Center
03-22-2017
02:01 PM
03-22-2017
02:01 PM
Hi Sujit, Denise, I have deployed PCCE with SSO feature enabled for Finesse. I have activated SSO in hybrid mode, and it is working fine. But agents still have to enter their login into the Finesse login page. Is there a way to avoid this entry ? Is it a limitation if I am running SSO Hybrid mode ? David
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02-16-2017
02:49 AM
Hello,
I am facing the same (PCCE 11.5). It works if I run Internet Script Editor with the account I have used for the install / config.
But not with an administrator created through CCEAdmin.
David
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Created by
david_legrand
in Contact Center
in Contact Center
02-13-2017
07:51 AM
02-13-2017
07:51 AM
Hi Denise, Many thanks for your quick answer. Do you know if I can use Finesse API to get Email-Chat-Activities events ? David
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02-12-2017
09:48 AM
Hello, Do you know if I can trigger a popup on Cisco Finesse through Workflow on incoming email and chat ? (Working on UCCE + ECE 11.5) From my understanding, I have to use Finesse API to get events and trigger an action on incoming Chat or Mail. Thanks in Advance. Dvaid
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Labels:
10-18-2016
01:08 AM
Heelo Deepak,
I made a test with API, it works like a charm. Thanks for that.
David
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10-17-2016
02:25 AM
Hello Gerry,
Have you found a solution for that, I have the same request.
David
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10-17-2016
02:21 AM
Hello,
I have exactly the same request. I would like enbaling chat icon on the website only if agents are available.
I thought about SQL query to retrieve statistics from UCCX realtime table, but wonder if there is a better way for that.
David
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03-11-2019
Hello, I am creating a custom element in CVP studio. It is working fine.
I have created several exit...
09-12-2017
Hi Denise,Thank you so much for your useful answer.Meilleures
salutations / Best RegardsDavid Legran...
09-12-2017
Dear all,Do you know if there is a way to change the tab displayed in
Finesse when a call is coming ...
Created by
david_legrand
in Unified Communications Infrastructure
08-23-2017
08-23-2017
Hello,I have upgraded my UCCE platform from release 11.5 to 11.6I am
facing an issue in the Finesse ...
05-15-2017
Hi all, I faced the same in my lab. I fixed the issue by synchronizing
sideA on itself and purging m...
04-18-2017
Hi Denise,I have opened a case about this. (Case 682073684). According
to Joe, any time we close the...
03-24-2017
Hi Denise,Many thanks for your help. When we have a look on the cache of
the browser, the login is a...
03-22-2017
What I know for sure :I have enabled SSO. It is working fine. In release
11.5 the login page page ha...
03-22-2017
Hi Sujit, Denise,I have deployed PCCE with SSO feature enabled for
Finesse.I have activated SSO in h...
02-16-2017
Hello, I am facing the same (PCCE 11.5). It works if I run Internet
Script Editor with the account I...
02-13-2017
Hi Denise,Many thanks for your quick answer.Do you know if I can use
Finesse API to get Email-Chat-A...
02-12-2017
Hello,Do you know if I can trigger a popup on Cisco Finesse through
Workflow on incoming email and c...
Public Statistics
| Date Registered | 08-31-2015 07:48 AM |
| Date Last Visited | 06-12-2019 02:01 AM |
| Total Messages Posted | 33 |
| Total Helpful Votes Received | 6 |
Helpful Votes Given To
