Jabber SDK for web "Could not reach the account server."

[prasad_punneri]

Hello Experts :

I want to test “ Jabber SDK for web" , and I have already installed and configured Cisco Unified Communication Manager.

Jabber client is installed in my Win 7 desktop.

But when I tested the connectexample.html and i am unable to login from this connectexample page, it says error "Could not reach the account server."

Also would like to know, whether the jabber client can be installed on Win 2012 Server OS.

Can anyone help, why this error is displayed, whats the resolution.

Thank you .

prasad

[npetrele]

What did you set for these values in connectexample.html?

                var demo_config = {

                    httpBindingURL: "/httpbinding",

                    domain: "example.com",

                    username: "jwtest0",

                    password: "test"

                };

[prasad_punneri]

Yes, I have provided the correct config. values which are available in my environment. We have CUPS server installed, and BOSH server is also responding with correct page.

[npetrele]

Here's an example of a working configuration:

                var demo_config = {

                    httpBindingURL: "https://ds-cups105.cisco.com:7335/httpbinding",

                    domain: "ds-cups105.cisco.com",

                    username: "username",

                    password: "password"

                };

Also, if you're using Chrome and https, you'll want to browse to the BOSH URL (https://ds-cups105.cisco.com:7335/httpbinding in my example), and tell Chrome the certificate is okay. 

Finally, make sure your BOSH URL matches your CUPS setting for either http or https.  For example, if you have the third box checked here, you want to use https.  If you don't have the third box checked, use http.

[prasad_punneri]

Nicholas, thanks for your time & reply.

I have done all these changes as per your suggestion. But still I am getting the same error from my dev. machine.

By the way, can you tell whether this chat sample/ connectsample.html file will work in the windows server 2012 R2 OS machine? I am having this development server in my environment. Is there anything to do with Server OS or desktop OS?

Any restrictions like the OS should be windows 7/8/8.1 kind of ? Because I have installed  SharePoint 2013 in my machine which requires SERVER OS, here in this case Win 2012 R2.

I have tested once  with my colleague's system who is installed win 7 os in his laptop. The result was same, it got the same error "could not reach the account  server".

Any firewall settings, do I need to mention in the settings of CUPS server or my client machine?

Help is appreciated!