Jabberwrex Error undefined-condition

[basudebAcharjee231]

Recently we receive the stream error "undefined-condition"  several times (see the attached Log) from Jabberwrex library(version:'2.1.1.19913')

1. During Login into Finesse.
2. While we are in connected and in NOT_READY/READY etc.

The above means  "An unknown error occurred. Contact your administrator."

We would like to know more details about it.

Regards,

Basudeb

[Geevarghese Cheria]

Hi Basudeb

If the BOSH connection is the source of failure, the JabberWerx library makes three attempts to reconnect before changing the state of the desktop to disconnected. These attempts occur before the smarter failover logic begins.

Client failover can occur for the following reasons:

• The Cisco Tomcat Service goes down.
• The Finesse Webapp Service goes down.
• The Cisco Finesse Notification Service goes down.
• Finesse loses connection to both CTI servers.

Reference - Finesse Client Failover

Thanks and Regards,

Geevarghese

[basudebAcharjee231]

I tested different fail over scenarios you mentioned. I never received the above error when tested. I received different errors.

I need to know  the probable criteria of receiving  following stream error.

<stream:error xmlns:stream="http://etherx.jabber.org/streams"><undefined-condition xmlns="urn:ietf:params:xml:ns:xmpp-

streams"/></stream:error>

Regards,

Basudeb