01-24-2018 02:30 PM
Hi,
I'm trying to make a simple project on iOS using de REM Expert Assist SDK.
When I tried to start a Support Session like the Developer's Guides says (https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/remote_expert_mobile/remote_expert_m…)
it worked when connecting to the agent but I can't get audio and video on the application.
This is the code I used to start the session:
- (IBAction)startCall:(id)sender {
NSDictionary *params = @{
@"acceptSelfSignedCerts": @YES,
@"destination": @"<sip_url>",
@"videoMode": @"full"
};
// initiate support
[AssistSDK startSupport: @"<my_server>" supportParameters:params];
}
This is my info.plist:
These are some logs:
I test the sample included on expert_assist_iOS_SDK-11.6.1.10000-7.zip downloaded here Cisco DevNet: Remote Expert Mobile - SDK and it presents the same problem, as shown in the following picture
Could someone help me, please? Did I forget some configuration?
I'm using 11.6 version.
Kind regards,
Génesis
01-25-2018 08:55 AM
Hi Génesis,
Looking at symptoms, i,e, no audio video in either direction. I suspect that network you connected to does not allow UDP traffic.
Media (RTP) is sent over UDP.
Regards
Neeta
02-19-2018 08:38 PM
Hi Neeta Gupta,
Sorry for the delay in response.
I'm not sure, but I think that the problem could be other. I tried the 11.5 version in the same way I tried the 11.6 and everything worked great.
However, thank you so much for your response.
Kind regards
02-21-2018 06:04 AM
Hi Génesis.
Thank you for your response. Are you happy to go ahead using 11.6 in that case?
Cheers,
Rach D
02-21-2018 07:51 AM
Hi Rachel,
Yes, I have no problem to go ahead using 11.5. I was referring to 11.5 version
Kind regards,
Génesis
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide