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Remote Expert Mobile 10.6(1) and Chat session without Voice/Video

jatkinso
Cisco Employee
Cisco Employee

Hi team,

I'm hoping you can help advise around Remote Expert Mobile 10.6(1) and Chat session without Voice/Video.

The Cisco Remote Expert Mobile 10.6(1) - Feature Guide.pdf - states in the "Other features" section that:

Expert Assist without video or voice

Expert Assist co-browse & annotation may easily be used without a voice or video session and in turn, accompany a Live chat session or PSTN call. A correlation ID may be used to transmit a link or verbal identifier to conduct the co-browsing session.

When using this type of feature how is the "Live chat session" provided?

Is this part of the Remote Expert Mobile capability or would a Chat application like eGain/CIM - Web Interaction Manager - be required?

Regards,

Jon