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Please note that Remote Expert Mobile announced end-of-life and support will end on February 28, 2022.
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Cisco Employee

Support for Android 6 devices REM 10.6.2.0000-4

native apps created using the Android Expert Assist SDK 10.6.2.0000-4 appear to crash when run on devices running Android 6. Per the release notes for this version and device running android 4.1.2+ should be supported: "Cisco Remote Expert Mobile also delivers integrated communications in iOS 7+ and Android 4.1.2+ apps thru native libraries."

Can you provide clarification or troubleshooting assistance?

Thanks,

Brad

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Beginner

Hi Brad,

REM 10.6.2.0000-4  was built 3 days prior to the release of Android 6 so I'm assuming the release notes were written without knowledge of it.

Android 6 will be supported in REM 11 but if you feel there is a ned for 10.6 support please raise it internally.

Thanks,

Rob

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Beginner

Hi Brad,

REM 10.6.2.0000-4  was built 3 days prior to the release of Android 6 so I'm assuming the release notes were written without knowledge of it.

Android 6 will be supported in REM 11 but if you feel there is a ned for 10.6 support please raise it internally.

Thanks,

Rob

View solution in original post

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Thanks, Rob. That’s that answer we needed.

Bradley Cason

ENGINEER.NETWORK CONSULTING

bcason@cisco.com

Phone: +1 206 224 4085

Cisco Systems Limited

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