Audio and Video Endpoints

Crash if the REM client receive incoming call in backgroundSteps:Init and start the ACBUC session in multithreading mode.Log in REM client -> put in backgroundWaiting for the incoming call, and do not do anything on callee side.End the call from call...

Hi everyone,I have a working deployment of REM 10.6(1) in multinode mode, not using Finesse.My deployment needs to support cobrowse-only scenario, so I'm looking into developing custom agent-side application (just for cobrowsing, no video at all). I ...

Our android app crashes when experiencing poor call quality. Stack traces below:Crash When Call Quality is BadStack trace below:Stack Trace01-18 15:16:00.877 29335-29822/co.uk.youandb.android.b.demo.debug D/HybiParser: Creating frame for:{"type":"OK"...

We are having a few issues with the agent's ability to interact with certain elements in the co-browse session. Each item listed below. Can someone let us know if these are supported elements or expected behaviors?Some views are not interactable from...

we are experiencing a crash in our app when an agent signs out while the call is ringing. Stack trace below. Please let me know if additional logs would be helpful:Crash When Agent Signs Out While Call is RingingStack Trace below:Stack Trace01-18 14:...

Hello. It appears that the iOS SDK is missing a callback for onRemoteHeld. I thought may you could use the callDidRecieveMediaChageRequest to determine when the call was held, but this event does not seem to be triggered on hold.Thank you, Brad

We do not seem to have any way to ensure the data we are being provided when using the Cisco/CafeX libraries is actually coming from the server we expect it to come from. We would ideally be looking for a way to be able to pin our server certificates...

Using the Expert Assist 10.6.2.0000-4 SDK, a consumer is unable to interact with their screen when co-browse is active. This seems to occur on all devices/versions. A stack trace that appears to indicate the issue is below. Is this expected behavior,...

Does anyone know if it is on the roadmap to add support for running REM/Expert Assist SDKs in the iOS simulator in x64_86 mode? How about using Bitcode with REM apps?Thanks, Brad

native apps created using the Android Expert Assist SDK 10.6.2.0000-4 appear to crash when run on devices running Android 6. Per the release notes for this version and device running android 4.1.2+ should be supported: "Cisco Remote Expert Mobile als...

I've followed the docs and even created a new VM with Windows 8.1 and latest Chrome. The files are served via Webserver from my Laptop but what ever I do I always get this error"ERROR: cannot initialize phone: Plugin not available (code 1)"I've also ...