12-13-2021 04:23 PM
Hi,
I'm trying out the Cisco IP Multiplatform Phones Remote SDK but unable to get the phone to open a WebSocket connection.
I've downloaded and setup the sample as per here:
https://github.com/CiscoDevNet/multiplatform-phones
Here are some log entries relating to the connection error:
6833 NOT Dec 13 23:58:32.796927 (1351:1351) apigateway-API_GATEWAY.main lws_service disconnect requested. 6834 NOT Dec 13 23:58:32.800824 (1351:1351) apigateway-API_GATEWAY.main lws_service disconnect requested. 6835 NOT Dec 13 23:58:32.803252 (1317:1413) voice-pal_commit_update EH_FOR_EACH_HDLR_END 0x231e5b4 6836 NOT Dec 13 23:58:32.805020 (1317:1413) voice-Firewall state: Enabled 6837 NOT Dec 13 23:58:32.805158 (1317:1413) voice-Firewall Option:[] 6838 NOT Dec 13 23:58:34.721089 [2021/12/13 23:58:34:7207] NOTICE: Connect failed errno=110 6839 ERR Dec 13 23:58:34.720797 (1351:1351) apigateway-API_GATEWAY.callback_lws_method Websocket Client Connection Error connect failed 6840 NOT Dec 13 23:58:34.723419 (1351:1351) apigateway-API_GATEWAY.main lws_service disconnect requested. 6841 NOT Dec 13 23:58:34.723466 (1351:1351) apigateway-API_GATEWAY.main lws_service Connection Error or Connection Closed
The phone logs it says connection failed, I know there are no network issues as I can connect to the python WebSocket from another PC on the network.
I suspect this is a firmware issue (or the firmware version I'm on sip88xx.11-3-3MPP0001-377.loads)
Any suggestions appreciated.
Stephen
Solved! Go to Solution.
12-14-2021 07:58 AM
The 110 connect error is usually from the initial outgoing connection failing at the TCP socket/low-level networking level. There could be multiple reasons for the phone being unable to successfully complete this connection:
12-14-2021 07:58 AM
The 110 connect error is usually from the initial outgoing connection failing at the TCP socket/low-level networking level. There could be multiple reasons for the phone being unable to successfully complete this connection:
12-15-2021 02:01 AM
Perfect, didn't realise I had a NAT boundary on the phone network, my bad
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