Showing results for 
Search instead for 
Did you mean: 

Unable to send messages to Jabber for Windows client from a Web SDK client

Level 1
Level 1

Hi everyone,

I'm currently working on a simple bot.

All the customers are using Jabber for Windows, and I can create a Web client with the Web SDK (I did the whole sandbox), and I'm able to chat between web clients, and I can also receive desktop clients messages to my web client.

Still, I cannot send messages to desktop clients.

What am I doing wrong (Is it my web client, or the windows client being an issue) ?

Thanks for your help

1 Reply 1

Cisco Employee
Cisco Employee

It's probably your web client.  Perhaps you're not opening a chat session, and just sending messages?  The chat session keeps track of things that just sending messages would not.  For example, the Windows client has a resource ID (user@domain/resource).  Your web client should also have one.  The resource ID is how the clients direct messages to the right places.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: