[Unity Connection] Using a script to save someone's voicemails
I'm using the CUMI API to build a script that will archive the saved voicemails from someone's voicemail account in Unity Connection as part of an automated workflow for when someone leaves the company.
The user account I'm using is a System Administrator in Unity and the script will correctly pull out all of the metadata related to any user (amount of saved voicemails, etc) however I get an error 404 "message not found for undelete" when I try to transfer the actual wav file. BUT the same code will transfer the voicemails for my account (which is also the System Administrator account). The 404 error happens with multiple mailboxes, so it's not the just one user I was testing with.
To me this isn't a code problem, it seems more like a settings/permission/role problem in Unity. That's to say that my System Administrator user account doesn't have the correct permissions (or whatever setting) to directly access the saved wav of a different user account in Unity.
Does anyone know of a way to enable this functionality?
I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
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